I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Hello,
I tried to view your video background demo through my mobile phone. The video will not load in your demo or in my website using the same template.
Why is that??
-Marla
The video loads only in Safari on my iPad. Does not work on Chrome.
The video does not resize/ is not responsive on any browser on a laptop or phone.
Hello,
Could you please send us a link to your website?
Best Regards,
Jelly Team
Also, the image background behind the video is not responsive. We need it to resize on phones and iPads.
Thank you
Just noticed the audio player on that page will not play on iPhones or iPads.
Could you please send us ftp login/password/url to your website as a private message?
I need to make some adjustments to files.
Best Regards,
Jelly Team
Please unzip the attached archive and replace the file that is located in /assets/js/revolution/. Then clear your browser and check.
Attached files: jquery.mb.YTPlayer.js.zip
Best Regards,
Jelly Team
Also, in my computer browser, the video size is too wide now.
The main video is a background video, that should be used as background.
Since it tries to fill the whole window (width and height) it can look too wide, mostly because of the height.
Exactly the same with the background image.
Best Regards,
Jelly Team
Slider Revolution demo:
https://www.sliderrevolution.com/templates/serenity-hero-with-focus-effect/
You see how it cuts left and right when you check it on a mobile?
Best Regards,
Jelly Team
Are you able to get the audio player to stream on your phone or tablet? I'm not getting any audio on my devices.
Sorry for the delay. Not sure what's going on with Safari. Tried to find any info and made tests, but with no luck, unfortunately.
Could you go to /scripts/playlist.js find line 35 and replace it with
About the wide video. It seems that that's how the js library works. Please allow us some time to fix this or find an alternative.
Best Regards,
Jelly Team
The template also have Revolution Slider included.
Please comment the current fullwidth video section and replace it with:
where replace "http://www.yourwebsite.com" with the youtube link and "assets/images/notgeneric_bg5.jpg" with the background image url.
Best Regards,
Jelly Team
Please replace this part:
Could you replace it and then let me know, so I can take a look at the issues on the website and fix them.
Best Regards,
Jelly Team
I cannot find this and other similar files related to Slider Revolution:
https://fullforce6.com/revolution/js/jquery.themepunch.tools.min.js?rev=5.0
Could you go to /musize/revolution/js and make sure that files are there?
Is it possible for us to connect through FTP and fix everything? You can create a new user with access to musize folder only.
Best Regards,
Jelly Team
Sorry about this. Could you try replacing this piece of code
with
Best Regards,
Jelly Team
Sorry that this takes so long. This demo isn't available by default. Not sure why this isn't working. The same issues on our test site: http://jellydemos.com/html/musize/index-embeds%20copy.html
Could you add this code to in the end of /revolution/css/revolution.all.css:
Best Regards,
Jelly Team
This isn't working out. We need the website online ASAP. I bought 2 templates from you. How do I request a refund?
I finally figure this out.
Works here:
http://jellydemos.com/html/musize/index-embeds%20copy.html
There are a lot of restrictions that browsers put on a video when you want to autoplay them.
This is the code you need to put to line 95:
Please try and let me know.
Best Regards,
Jelly Team
Please contact ThemeForest about the refund.
Best Regards,
Jelly Team
Is that a Youtube video? Can the tabs be removed?
There aren't and play stop sound controls like he other slider.
Please add this code to /revolution/css/revolution.all.css to remove the arrows:
Could you check the page in Incognito Mode? It seems there is a cache or something that doesn't let the video autoplay.
Best Regards,
Jelly Team
The video loads twice, it flashes...and we don't have controls for the audio/video.
To have the controls back, please remove "&controls=0" from the code from this message:
https://jellythemes.ticksy.com/ticket/3488994/#comment-18571238
The video loads twice
On Chrome, Safari? I just checked and it works with no issues. Are you having the same issue on http://jellydemos.com/html/musize/index-embeds%20copy.html
Is there a way to make the video darker?
Unfortunately, there is no option for this in Slider Revolution.
Best Regards,
Jelly Team
I am sorry for the delay. It seems that this solution should work:
https://stackoverflow.com/a/46414532
As for the video flashes issue. Could you try removing this part: see attach.
Attached files: Screenshot 2023-10-26 at 11.40.11.png
Best Regards,
Jelly Team
Please use this code to remove the square:
https://fullforce6.com/index-video.html no longer exists. Did you remove it?
Best Regards,
Jelly Team
Ah ok and the video header on the main page is different from the one we were working on. Do you need to replace it?
Best Regards,
Jelly Team
Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Thank you so much for all your help!!!
Best Regards,
Jelly Team