Hello everything is fine?
I purchased one
theme for wordpress on 01/03/2024, my username is flaviogplage.
I'm not able to install the theme on Wordpress and that's the detail of the problem.
I already cleared the cache and reset the plugin.
what should I do?
{ "error": { "context": "uploadTemplateKitZipFile", "code": "zip_failure", "message": "Please upload a valid Template Kit zip file", "data": [] } }
Olá, está tudo bem! Obrigado pela ajuda. Consegui instalá-lo corretamente.
Como obtenho os modelos de página oferecidos no tema?
Gostaria de instalar um modelo pronto e editá-lo no Elementor. é possível?
To make my needs clearer, I purchased the theme because of this website template. (www.carbolog.com.br) My client wants to start with this video in the background.
When creating this ticket you selected Musize theme, but there were two Muziq plugins. Which theme did you purchase? Could you install it but don't enable it?
Good morning, proof of purchase is attached. I'm sorry, but I'm very confused about the installation, I followed the step by step, but it never worked.I need to work with Elementor. If the theme is not friendly, please tell me, so I can give up.
I disabled all the plugins because they cause a fatal error, locking the entire system, and I lose access to the admin, having to use PHP to disable it and regain access.
{
"error": {
"context": "uploadTemplateKitZipFile",
"code": "zip_failure",
"message": "Please upload a valid Template Kit zip file",
"data": []
}
}
Hello,
It seems that you are trying to install the theme using Elementor:
https://help.market.envato.com/hc/en-us/articles/900006213123-Elementor-Template-Kits-PHP-Zip-Extension-not-loaded-or-Please-upload-a-valid-Template-Kit-zip-file-
Please follow this guide to install it
http://jellydemos.com/musize/documentation/
Best Regards,
Jelly Team
The demo with the video is this one:
http://jellydemos.com/musize/video-background/
We can import it if you send us the login info as a private message.
Best Regards,
Jelly Team
When creating this ticket you selected Musize theme, but there were two Muziq plugins. Which theme did you purchase? Could you install it but don't enable it?
Best Regards,
Jelly Team
Attached files: muziq theme support.png
I disabled all the plugins because they cause a fatal error, locking the entire system, and I lose access to the admin, having to use PHP to disable it and regain access.
All done! The theme has been installed. Please check and let me know.
I can import any demo from http://jellydemos.com/wordpress/muziq/landing/, but I need to delete the current data from the website. Can I do it?
Best Regards,
Jelly Team
Of course! I appreciate your help! I would like to work with this template:
http://jellydemos.com/wordpress/muziq/home-page-video/
One question has not yet been answered. Can I edit the template with Elementor, or just with the WPBakery builder?
I imported the demo:
https://baterge.com.br/home-page-video/
Please check and let me know.
There are elements that only available for WPBakery. You can redo everything using Elementor, but you'll have to do everything from scratch.
Best Regards,
Jelly Team