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  Public Ticket #3558363
theme installation error
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  • sergio_lemma started the conversation

    Greetings,
    I purchased your template,

    Muziq - Music Band & Musician WordPress Theme

    I installed the theme following your video tutorial, but as you can see ( https://www.sugartributeband.com/ ) I receive several errors on the front-end,
    while from the back-end I have an error when I try to ACTIVATE the "WPBakery Visual Composer" plug-in, taking the web offline,

    this is the error I receive:

    Versione 5.5.2 | Di: Michael M - WPBakery.com | Visita il sito del plugin

    Un errore di E_COMPILE_ERROR è stato causato nella linea 646 del file /web/htdocs/www.sugartributeband.com/home/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php. Messaggio di errore: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)`


    how can I do? also because I can't manage the site
    if you need you can also access the backend;

    thanks for your help.
    Sergio

    Attached files:  Schermata 2024-01-10 alle 09.36.38.jpg

  •  850
    Jelly replied

    Hello,

    Could you please send us wp-admin login/password and website url as a private message?

    We are going to check and fix the issue.

    Best Regards,
    Jelly Team

  •   sergio_lemma replied privately
  •  850
    Jelly replied

    The password didn't work, I am afraid. Could you check?

    Best Regards,
    Jelly Team

  •   sergio_lemma replied privately
  •  850
    Jelly replied

    All done! I install the new version of WPBakery plugin, so it works now. Please check and let me know.

    Best Regards,
    Jelly Team

  • sergio_lemma replied

    Thanks!

  • sergio_lemma replied

    another problem,

    Why does a black screen appear wherever I click on the site? 

    as if it opened an overlay image for me.

  •  850
    Jelly replied

    I updated a file, so it should work now. Please check with cleared browser cache and let me know.

    Best Regards,
    Jelly Team