"not able to work around this theme so many errors. can i expect a refund or soluition here please?" (#3623252) / JellyThemes

Prasang Sharma started the conversation
April 7, 2024 at 5:48pm
Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.

http://143.110.240.223/ - have been chasing from last 2 days
850
Jelly replied
April 8, 2024 at 10:07am
Hello,
The thing is that I cannot install any plugins at all. Could you check your server's configuration?
Best Regards,
Jelly Team
Prasang Sharma replied
April 8, 2024 at 1:49pm
Hi,

I have updated the permission and all the plugins are installed but the moment i activate the plugin. It shows me critical error.
Prasang Sharma replied
April 8, 2024 at 3:15pm
Hi,
I have to deliver the website and hence it is quite urgent. Can you please expedite?
850
Jelly replied
April 8, 2024 at 7:07pm
All done! Please check now.

I updated it and also imported the slider.
Best Regards,
Jelly Team
Prasang Sharma replied
April 9, 2024 at 3:20pm
thanks for the help. However there is some red strip which I am not able to remove. Request you to please help with the same.

Attached files: Screenshot 2024-04-09 at 8.48.54 PM.png
850
Jelly replied
April 10, 2024 at 11:41am
This change was added using this custom CSS code: see attach.
Could you remove it?
Attached files: Screenshot 2024-04-10 at 13.40.13.jpg
Best Regards,
Jelly Team