Okay
  Public Ticket #3623252
not able to work around this theme so many errors. can i expect a refund or soluition here please?
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Comments

  • Prasang Sharma started the conversation
    April 7, 2024 at 5:48pm

    Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.

    http://143.110.240.223/ - have been chasing from last 2 days

  •  872
    Jelly replied
    April 8, 2024 at 10:07am

    Hello,

    The thing is that I cannot install any plugins at all. Could you check your server's configuration?

    Best Regards,
    Jelly Team

  • Prasang Sharma replied
    April 8, 2024 at 1:49pm

    Hi, 

    I have updated the permission and all the plugins are installed but the moment i activate the plugin. It shows me critical error. 


  • Prasang Sharma replied
    April 8, 2024 at 3:15pm

    Hi, 

    I have to deliver the website and hence it is quite urgent. Can you please expedite?

  •  872
    Jelly replied
    April 8, 2024 at 7:07pm

    All done! Please check now.

    I updated it and also imported the slider.

    Best Regards,
    Jelly Team

  • Prasang Sharma replied
    April 9, 2024 at 3:20pm

    thanks for the help. However there is some red strip which I am not able to remove. Request you to please help with the same. 


  •  872
    Jelly replied
    April 10, 2024 at 11:41am

    This change was added using this custom CSS code: see attach.

    Could you remove it?

    Best Regards,
    Jelly Team