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  Public Ticket #3650283
Responsive issue
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Comments

  • strangegirlsc started the conversation

    Hello, I purchased a template and I am noticing some issues with the responsive design. The contact and booking buttons in the initial section right after the navbar are not centered. The same issue occurs with the review and booking boxes. Additionally, when visiting the site directly from a phone, the second image in the carousel, along with the associated objects (text and buttons), moves very slowly.

    Attached files:  Screenshot 2024-05-18 182217.png
      Screenshot 2024-05-18 182630.png

  •  850
    Jelly replied

    Hello,

    Could you let us know your mobile device or resolution?

    Best Regards,
    Jelly Team

  • strangegirlsc replied

    I have a Google pixel 8

  •  850
    Jelly replied

    Sorry for the delay. When I check the website with Chrome Developer tools it seems to be working correctly. Could try manually clearing browser cache?

    Also do you check this on an actual device or resolution test service?

    Attached files:  Screenshot 2024-05-23 at 20.52.44.jpg
      Screenshot 2024-05-23 at 20.52.52.jpg

    Best Regards,
    Jelly Team

  • strangegirlsc replied

    Don't worry, thank you for your help. I manually cleared the browser cache on my phone but the problem persists. The only reason for this problem could be the cache?

    Fortunately, I resolved the responsive part except for medium-small screens, which I'm still working on.

    I recorded the video I sent you after clearing the cache.

    Attached files:  Video WhatsApp 2024-05-23 ore 23.24.45_697bb047.mp4

  • strangegirlsc replied

    I am noticing now that among the files that are part of the template, the PHP files are also listed, but I see that the PHP file for bookings is empty.

  •  850
    Jelly replied

    We are sorry for the delay. Templates are for design only, so PHP files are for where to put your code.

    Have you managed to fix the rest of the responsive issue?

    Best Regards,
    Jelly Team

  • strangegirlsc replied

    I fixed the responsive issue but not the carousel issue (the second image in the carousel, along with the associated objects (text and buttons), moves very slowly.)

  •  850
    Jelly replied

    And if you put an image of a smaller size, will it change the speed?

    Current size is 2+MB.

    Best Regards,
    Jelly Team