Hello,

Could you please send us wp-admin login/password and website url as a private message?

Please check now. Customizer should work now.

Which footer page are you referring to?

Footer cannot be customized with Elementor. Please go to Appearance > Widgets > add widgets to Footer Sidebar 1, 2, 3.

https://ticksy_attachments.s3.amazonaws.com/Screenshot_6_6776e4ad2ebfe.png

Could you tell us the screen resolution?

https://ticksy_attachments.s3.amazonaws.com/Screenshot_7_6776e4a37f7e2.png

Could you try uploading 2K or 4K resolution image? Single Project shows the full width image, so it needs to be the size of the current supported resolution.

Sorry about the issue. Could you please send us ftp login/password/url to your website as a private message?

The issue is with Elementor not working with the PHP version on the server. 

[08-Jan-2025 23:21:25 UTC] PHP Fatal error:  Composer detected issues in your platform: Your Composer dependencies require a PHP version ">= 7.4.0". You are running 7.2.34. in /home/zibescoc/public_html/wp-content/plugins/elementor/vendor/composer/platform_check.php on line 24

Could you upgrade your version of PHP to 7.4+?

I disabled Elementor to be able to access wp-admin, so the website is looking wrong. I enabled it again, but since your PHP version is still older than 7.4, it breaks the whole website again.

Please upgrade PHP version to 7.4+. You can contact your hosting provider to help you with the upgrade.

Unfortunately, your WordPress installation still has 7.2.34. Please see the attached image.

Please contact the hosting provider and ask about the issue by providing the screenshots.

It seems that it's working now after I enabled Elementor. Please check and let me know.

Perfect!

I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.

Thank you so much for all your help!!!

Do you want to completely redo the contact form?

Unfortunately, we don't provide any customization services. However, since the website uses Elementor, you can try using it's own functionality:

https://elementor.com/help/how-to-create-contact-form/

Also check a plugin similar to this with even more functionality:

https://wordpress.org/plugins/ht-contactform/

Sorry for the delay, but it's exactly the same issue that your version of PHP of outdated. Did you change anything or maybe your hosting provider did?

Please note that this issue doesn't have anything to do with the theme, but it comes from the server itself.

The error is referring to WPBakery Visual Composer.

Even if you disable the theme the issue still continues.

Could you please check why your WordPress installation still has outdated PHP version?