But can't install the theme and faced some errors. I have a question that, why you sell the premium that contains error & errors? We don't use your theme for free; we paid you to get the theme. We don't have more time to spent on your Product; Response first & fix the issue.
You imported nothing file that's why it was told 403 forbidden. I faced another problem & I have a query. Where are my import files? I imported more than two times, but I have seen no files & content are imported. Also, I didn't see any slider there.
It looks like; my running installation theme is different from your themeforest theme. My query is, I brought this theme because it contains multiple demos, multiple pages & contents what I had seen in themeforest demos. But I didn't see anything yet. Client won't accept this type of single page website. If is don't, then send Bacy our 42$. This type of works like fraud which is done by cheap people.
This is the file I am importing: see attach. Is it empty on your side? The theme doesn't affect WordPress Import in any way, so the issue is on server's side, I am afraid.
Did you downloaded the full archive of the theme with demo files included?
I purchased the theme in 28.06.25 from themeforest (Dezibel - Music Band & Musician WordPress Theme by jellythemes | ThemeForest).
But can't install the theme and faced some errors. I have a question that, why you sell the premium that contains error & errors? We don't use your theme for free; we paid you to get the theme. We don't have more time to spent on your Product; Response first & fix the issue.
Attached files: two.png
one.png
Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to install everything and also import the demo data.
Best Regards,
Jelly Team
I installed the theme and also fixed the errors. However, when I try to import the demo file I receive the error on the screenshot.
You can try importing it yourself by importing the .xml file from the archive.
Attached files: Screenshot 2025-06-30 at 13.03.46.jpg
decibel.WordPress.2023-07-21.xml.zip
Best Regards,
Jelly Team
Okey. Did you register slider revolution plugin?
Registration isn't required. The plugin works since it's included in the theme.
Best Regards,
Jelly Team
You imported nothing file that's why it was told 403 forbidden. I faced another problem & I have a query. Where are my import files? I imported more than two times, but I have seen no files & content are imported. Also, I didn't see any slider there.
It looks like; my running installation theme is different from your themeforest theme. My query is, I brought this theme because it contains multiple demos, multiple pages & contents what I had seen in themeforest demos. But I didn't see anything yet. Client won't accept this type of single page website. If is don't, then send Bacy our 42$. This type of works like fraud which is done by cheap people.
Fix My Issues and Query soon.
See the screenshot below
Attached files: Screenshot 2025-06-30 224517.png
This is the file I am importing: see attach. Is it empty on your side? The theme doesn't affect WordPress Import in any way, so the issue is on server's side, I am afraid.
Did you downloaded the full archive of the theme with demo files included?
Which demo would you like me to import?
Attached files: Screenshot 2025-06-30 at 23.11.26.jpg
Best Regards,
Jelly Team