Just purchased your theme for a new project, However, when I'm installing all the required plugins, it keeps crashing my site, and I have to load a backup.
There is a Plugin called WPBakery Visual Composer, which is the one causing the webpage to crash. is there an alternative way or another plugin I can use to start building the webpage? I need to start this project and this is causing a major delay.
What can we do then. Since the theme is not working as expected, and we cannot keep delaying the project. Is this something that you guys can manage internally, or is it something to do with Wordpress. What are my options?
We contacted our hosting provider, and in there end they said that everything is ok. It should a compatibility issue with the theme. Can we get a refund for the theme? Since It's been having a lot of issues with it? We cannot keep delaying the project.
When the theme is disabled your website doesn't allow to import the demo data. How is the issue with the theme? Can you import the demo data with the theme disabled?
Hello,
Just purchased your theme for a new project, However, when I'm installing all the required plugins, it keeps crashing my site, and I have to load a backup.
Image of error
Attached files: Support 2.png
Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and also import the demo data.
Best Regards,
Jelly Team
There is an issue with WordPress Importer on your website:
https://eljequemusic.com/wp-admin/admin.php?import=wordpress
Please try importing the file inside of the archive.
Can we or could you try disabling your Limit Login Attempts Reloaded plugin?
Attached files: decibel.WordPress.2023-07-21.xml 2.zip
Best Regards,
Jelly Team
Yeah you can disable it until we can fix this.
I did, and it says page not found. What else can we do about this?
There is a Plugin called WPBakery Visual Composer, which is the one causing the webpage to crash. is there an alternative way or another plugin I can use to start building the webpage? I need to start this project and this is causing a major delay.
Thanks,
With disabled theme and disabled plugins, it still redirects to 404 error page when you try to import the demo data.
Please try yourself and let me know.
Best Regards,
Jelly Team
Ok,
What can we do then. Since the theme is not working as expected, and we cannot keep delaying the project. Is this something that you guys can manage internally, or is it something to do with Wordpress. What are my options?
I cannot import the demo data without the theme enabled. The issue is with the server not the theme.
Best Regards,
Jelly Team
Hello,
Can you send me the demo data and we're to import it. I'll give it one more try. If it doesn't work, can we get a refund?
Thanks,
Please take a look at this reply:
https://jellythemes.ticksy.com/ticket/4108206/#comment-21261920
You can find the archive with the .xml file attached.
Best Regards,
Jelly Team
Hello,
We contacted our hosting provider, and in there end they said that everything is ok. It should a compatibility issue with the theme. Can we get a refund for the theme? Since It's been having a lot of issues with it? We cannot keep delaying the project.
Thank you,
When the theme is disabled your website doesn't allow to import the demo data. How is the issue with the theme? Can you import the demo data with the theme disabled?
Best Regards,
Jelly Team
Can we get a refund for the theme please? Since It's been having a lot of issues with it? We cannot keep delaying the project.
Thank you,
Hello,
It's been 6 days since last response. Can we get refunded for the theme?
Thanks,
We are sorry for the delay. In order to get the refund please contact ThemeForest.
Best Regards,
Jelly Team