Comments aomwebsites started the conversation3 weeks ago on September 23, 2025 at 6:05pmGood day,I am experiencing issues with the audio player which plays multiple soundtracks at a time when we play one song after the other.Would it be possible to look into it?(Credentials in next comment)Thank you in advance,Best regards aomwebsites replied privately 864Jelly replied3 weeks ago on September 25, 2025 at 10:43amHello, Are you referring to the player under the slider? Or the one in the album section? Could you let us know?Best Regards,Jelly Teamaomwebsites replied3 weeks ago on September 26, 2025 at 4:34pmHello,I am referring to the Albums section. Whenever we play a song from an album, then click on a different song they all play at the same time. The program does not stop the previous song before starting the new one.Thank you,Best regards, 864Jelly replied3 weeks ago on September 26, 2025 at 9:29pmCould you please send us ftp login/password/url to your website as a private message? I am going to make some adjustments to the source code directly.Best Regards,Jelly Team aomwebsites replied privatelyaomwebsites replied2 weeks ago on October 1, 2025 at 11:14amHello, Were you able to connnect and take a look at the issue? Best regards,aomwebsites replied2 weeks ago on October 1, 2025 at 6:01pm.aomwebsites replied2 weeks ago on October 1, 2025 at 8:29pmHi, I really need this done ASAP.Bad review incoming if I don't get a response in 2 hoursI have been struggling with this issue and I cannot finish the project because of thisThank you for your quick response 864Jelly replied2 weeks ago on October 2, 2025 at 9:31amWe are very sorry for the delay. We are going to fix this ASAP.Best Regards,Jelly Team 864Jelly replied2 weeks ago on October 2, 2025 at 9:57amPlease check now with cleared browser cache. The issue should be fixed now.Best Regards,Jelly Teamaomwebsites replied2 weeks ago on October 2, 2025 at 12:21pmHi, the issue is still here. Just to be sure, the “Discography” section is where the issue arises. We play a song from any of the albums and if we play a different song, then another one it plays 2, sometimes 3 or 4 songs at the same time. Creating a discordant sound. 864Jelly replied2 weeks ago on October 2, 2025 at 1:17pmYou are referring to this part, correct? See attach. If so, please clear your browser cache manually, so updated js files can be loaded: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Only check "Cached images and files" and then clear.Attached files: Screenshot 2025-10-02 at 15.14.56.jpgBest Regards,Jelly Teamaomwebsites replied2 weeks ago on October 2, 2025 at 1:25pmI am indeed referring to this section of the website. Cache has been cleared, and used multiple different computers. Issue is still here.Multiple songs playing..aomwebsites replied2 weeks ago on October 2, 2025 at 1:30pmThe music player is custom. But would updating WPBakery help in any way?Compatibility issues could be creating this problemaomwebsites replied2 weeks ago on October 2, 2025 at 2:36pmis there another solution we could implement? I have a really short deadline to respect.Can we use a different player and not use this one? 864Jelly replied2 weeks ago on October 2, 2025 at 6:33pmAre you using Chrome or a different browser? Also please let us know your OS. Best Regards,Jelly Teamaomwebsites replied2 weeks ago on October 2, 2025 at 6:35pmI'm using chrome, safari and firefox to test all possible issues.Mac OS MontereyBut multiple people with different devices checked it out, and the same issue arises nevetheless.Best regards 864Jelly replied2 weeks ago on October 2, 2025 at 6:45pmI cannot open Albums by clicking on them. Do you see the same issue?Best Regards,Jelly Teamaomwebsites replied2 weeks ago on October 2, 2025 at 7:32pmAffirm, I have the same issue nowaomwebsites replied2 weeks ago on October 2, 2025 at 8:50pmPlease standby on any work on the websiteaomwebsites replied2 weeks ago on October 2, 2025 at 8:51pmMy deadline is tomorrow I am trying a rescue solution, because this needs to be done ASAP. 864Jelly replied2 weeks ago on October 2, 2025 at 8:57pmI am currently working on the website. Not sure why albums stopped working completely. Trying to figure it out.Best Regards,Jelly Teamaomwebsites replied2 weeks ago on October 2, 2025 at 9:00pmPlease standby, do not work on the website any more I need to implement a last minute fix because I have no time. Need this done by tomorrow 864Jelly replied2 weeks ago on October 6, 2025 at 11:48amDo you need our help or have managed to fix the issue?Best Regards,Jelly Team Sign in to reply ...
Good day,
I am experiencing issues with the audio player which plays multiple soundtracks at a time when we play one song after the other.
Would it be possible to look into it?
(Credentials in next comment)
Thank you in advance,
Best regards
Hello,
Are you referring to the player under the slider? Or the one in the album section?
Could you let us know?
Best Regards,
Jelly Team
Hello,
I am referring to the Albums section.
Whenever we play a song from an album, then click on a different song they all play at the same time.
The program does not stop the previous song before starting the new one.
Thank you,
Best regards,
Could you please send us ftp login/password/url to your website as a private message?
I am going to make some adjustments to the source code directly.
Best Regards,
Jelly Team
Hello,
Were you able to connnect and take a look at the issue?
Best regards,
.
Hi, I really need this done ASAP.
Bad review incoming if I don't get a response in 2 hours
I have been struggling with this issue and I cannot finish the project because of this
Thank you for your quick response
We are very sorry for the delay. We are going to fix this ASAP.
Best Regards,
Jelly Team
Please check now with cleared browser cache. The issue should be fixed now.
Best Regards,
Jelly Team
Hi, the issue is still here.
Just to be sure, the “Discography” section is where the issue arises. We play a song from any of the albums and if we play a different song, then another one it plays 2, sometimes 3 or 4 songs at the same time. Creating a discordant sound.
You are referring to this part, correct? See attach.
If so, please clear your browser cache manually, so updated js files can be loaded:
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Only check "Cached images and files" and then clear.
Attached files: Screenshot 2025-10-02 at 15.14.56.jpg
Best Regards,
Jelly Team
I am indeed referring to this section of the website.
Cache has been cleared, and used multiple different computers. Issue is still here.
Multiple songs playing..
The music player is custom. But would updating WPBakery help in any way?
Compatibility issues could be creating this problem
is there another solution we could implement?
I have a really short deadline to respect.
Can we use a different player and not use this one?
Are you using Chrome or a different browser? Also please let us know your OS.
Best Regards,
Jelly Team
I'm using chrome, safari and firefox to test all possible issues.
Mac OS Monterey
But multiple people with different devices checked it out, and the same issue arises nevetheless.
Best regards
I cannot open Albums by clicking on them. Do you see the same issue?
Best Regards,
Jelly Team
Affirm, I have the same issue now
Please standby on any work on the website
My deadline is tomorrow I am trying a rescue solution, because this needs to be done ASAP.
I am currently working on the website. Not sure why albums stopped working completely. Trying to figure it out.
Best Regards,
Jelly Team
Please standby, do not work on the website any more I need to implement a last minute fix because I have no time. Need this done by tomorrow
Do you need our help or have managed to fix the issue?
Best Regards,
Jelly Team