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  Public Ticket #4518199
CRITICAL ERROR WITH ELEMENTOR
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  • Tom Pijnappel started the conversation

    Hi. 

    Can you please help me with figuring out what's going on? I've installed the template correctly with all of it's demo content. Some (not all) demo pages, when I open them with Elementor, I'll get a Critical Error (see attachment). This is with the most defaul setting, I've not touched, saved or edited a single page yet. Some demo pages do open, though. I've tried re-installing WordPress (including database), but nothing works. All plugins have been updated correctly and everything is set to default. I really have no clue and I need to get this sorted as soon as possible. Can you please help me?

    Attached files:  {4D869238-95C5-4C51-B359-E47ED83197F2}.png

  • Tom Pijnappel replied

    I think it has something to do with the Musize Elementor add-on. However, there was ONE moment that everything worked. Very very strange. Please help me.

  • Tom Pijnappel replied

    I really hope you'll reply asap. I'm reading the comments of the theme on Themeforest and it seems that I'm not the only one that has this issue. I want my money back if this can't be resolved... I can't use the theme at all because Elementor doesn't work if the Musize Elementor (with all the widgets) is enabled. Yes, it works if I disable it, but then I don't have anything from the template at all. Please help me asap. 

  •  864
    Jelly replied

    Hello,

    We are sorry for the delay.

    Could you please send us wp-admin login/password and website url as a private message?

    Best Regards,
    Jelly Team