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  Public Ticket #870945
Problem with Reservation and contact form
Closed

Comments

  •  2
    Davron started the conversation
    August 25, 2016 at 12:01am

    HI, 

    i have a problem with reservation and contact form. I can't change anything. I want to translate label and button and change email, because don't get the mails sent by the form.

  •  850
    Jelly replied
    August 25, 2016 at 3:07pm

    Hi,

    It will need change in code file. You can change it in this file: /elixir-jellythemes/inc/functions.shortcodes.php.

    Best Regards,
    Jelly Team

  •  2
    Davron replied
    August 25, 2016 at 10:01pm

    ok i change, but mails not sent by the form

  •  850
    Jelly replied
    August 26, 2016 at 2:02pm

    Hi,

    I had checked your website and email php file.

    Seems no problem with our code or functions PHP in your hosting provider but this issue maybe by the configurate in your hosting.

    Some case the email will go to the email box in Cpanel or they had block function send email PHP, please contact hosting provider and try get help from them.

    Best Regards,
    Jelly Team

  •  2
    Davron replied
    September 1, 2016 at 12:37pm

    Hi,

    I contacted my hosting provider and they said:

    When you send a message with the site, the headline "From:" you have substituted the sender's address. Because of this, spam protection system does not pass this letter.
    Ask your developers strictly prescribe the header (for example, "From: [email protected]"), then the letter will go fine.


  •  850
    Jelly replied
    September 1, 2016 at 8:43pm

    Hi,

    Maybe you will need use contact form 7 instead default contact form. It will help you pass the spam protection in your hosting provider.

    If we change it, you can't know the email from who.

    Best Regards,
    Jelly Team