Okay
  Public Ticket #872659
need latest theme working in wp 4.5
Closed

Comments

  •  2
    geo started the conversation

    hai need latest theme

  •  850
    Jelly replied

    Hi,

    Maybe you can tell me what not work in your website?

    Best Regards,
    Jelly Team

  •  2
    geo replied

    breaking ...


    my site is broken

  •  850
    Jelly replied

    Hi,

    How I can help you, maybe you can provide your website information? I need wplogin, website url and ftp to check your problem.

    Please provide it with private reply.

    Best Regards,
    Jelly Team

  •   geo replied privately
  •  850
    Jelly replied

    Hi,

    Seems you need ask your hosting provider check first, I can't login in your ftp:

    Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out

    And I can't check plugin page in wordpress dashboard.

    http://rssteels.com/wp-admin/plugins.php Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Best Regards,
    Jelly Team

  •   geo replied privately
  •  2
    geo replied

    no plugins used other than theme demanded

  •  850
    Jelly replied

    Hi,

    I had updated your website, please check your website again.

    Best Regards,
    Jelly Team

  •  2
    geo replied

    thank you ...where you do   change .i need to know then i can handle from here right no need to wait 3-4 days as this.my clients are very angry.please tell me that ,if any issue arise i can  itself do right!!

  •  850
    Jelly replied

    Hi,

    I just update your website like this video: Theme And Plugin Update. Similar steps.

    Best Regards,
    Jelly Team

  •  2
    geo replied

    thank you ..when ever need help i will contact you .your country please, i am from india...if any new theme from your end please inform me ..i like one page themes.lot of thanks.

  •  850
    Jelly replied

    Hi,

    You can check our news in: https://www.facebook.com/jellythemes/. Do you still need my help?

    Best Regards,
    Jelly Team

  •  2
    geo replied

    where i get latest theme and plugin?

    from evanto downloads right?

    but in my theme downloads its seems last update  on 

    28 April 16     can we use this for same updation?    
  •  2
    geo replied

    please tell me above doubts?

  •  850
    Jelly replied

    Hi,

    Yes, this is the last version you can use to update your website.

    Best Regards,
    Jelly Team

  •  2
    geo replied

    thank   you..

  •  850
    Jelly replied

    Hi,

    Do you still need my help?

    Best Regards,
    Jelly Team

  •  2
    geo replied

    if any thing i will reopen it now nothing more

  •  850
    Jelly replied

    Hi,

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.

    You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme, thank you very much!!

    Best Regards,
    Jelly Team

  •   geo replied privately
  •  850
    Jelly replied

    Hi,

    I can see it's working good. Maybe you can help me know where break via some screenshots?

    Best Regards,
    Jelly Team

  •   geo replied privately
  •  850
    Jelly replied

    Hi,

    I tried checking again and I don't know where is broken, please provide screenshots in your side. Check my screenshots to know what show up from my side.

    Best Regards,
    Jelly Team

  •  2
    geo replied

    ya i think my system problem leads this ticket....sorry  now its working here.i don't know exactly what was the issue .thanks dear

  •  850
    Jelly replied

    Hi,

    No problem, do you still need my help in this case?

    Best Regards,
    Jelly Team

  •  2
    geo replied

    if any thing i will reopen it thanks

  •  850
    Jelly replied

    Hi,

    Sure, have a nice day. I will close it now.

    Best Regards,
    Jelly Team