I would like to know how I can edit the slider and it's attributes for either desktop or mobile?
Specifically, I would like to know if it is possible to:
change the attributes of the slider text & content depending on device being used:
change the position of the text depending on the device
change the font size, type colour of the slider text & content
change the attributes of the slider image depending on device being used, such as the position of image (x & y position or centered, align to top, align to bottom etc...), it's zoom or setup when on mobile.
change the attributes of the text and content separator bar (e.g. update the colour, size or even remove it completely) separately depending on the device being used.
change the attributes of a template; i.e. I'd like change the height of the fixed height template depending on device.
change the animation of text / page, some templates flash the whole screen and others just interchange the text. Can we change it so there is either
no animation at all if only one line of text is used or...
define whether to 'flash' or up/down interchange the text or otherwise if more than one line of text under 'slider text (multiple)'?
I'm sorry, but that feels like a cop out response. The post may have a few things listed but they are minor changes really...I am very surprised that you cannot answer a single one of my questions. Would it help if i submitted each question separately?
I have just paid for extended support to ask these questions as the slider doesn't work for my site on mobile as the elements overlap so it is very disappointing that you can't tell me how to do things like change the position of the slider text?!
I have seen you respond to other requests for customization (like Scarlett's "Scroll to top" update) so I really cannot understand your response. As said, I can post each issue with specifics separately if that helps, i just did them all together as I believed it would be easier.
That not minor changes, but maybe you can help me know what not work in your side? I will help you sort it out if it's our theme bug. And repeat one more time, if it not theme bug, we can't provide support for it.
To help me understand what going on in your website, please take some screenshots and attachment it here.
Please find an image attached of our home page on mobile showing:
the overlapping elements of the slider text, content and separator line
the slider image not displaying correctly in the slider
I hope that makes it clear?
Kind regards,
John
P.S. I am afraid I am little confused what a bug and what a customization is? For instance, Scarlett's "Scroll to top" question that was answered seemed like a customization not a bug. Could you please clarify?
Please add the css code in the path: Appearance -> Theme Editor -> Style.css, please put it in the end of the file:
@media only screen and (max-height: 650px) { #owl-main-text { margin-top: 90px; } }
@media only screen and (max-width: 568px) { #owl-main-text { height: 75px; } .slide-sep { display: none; } }
To make clearly about customization, please make sure the features/functions you want include in our theme from start or it's a function create by us, because we don't provide support for custom code with your requirements.
You can read more on envato to clear it. Please check here:
Thank you very much for the help, it is much appreciated but it hasn't resolve the issue. I have attached another screenshot where you can see that the text is still too high and overlapping with the logo and menu, if we could just move the slider text/content down about 1/2 a cm that would do the trick. Also, the image is consistent now but isn't showing correctly at all.
Thanks again, looks like the text is all working as expected now but the image issue isn't resolved...can you help with the display of the image as previously describe?
I do not see that today, I am attaching today's screenshot that shows only a small section of the image. I emphasis today because, as you see from yesterdays screenshot the image was still only showing a small section of the image, it seems to change. Regardless of that fact, the image isn't displaying correctly on my device (iphone 5s) - due to image size/ratio and screen size I understand that the image may not display fully but it seems that on my phone the image is zoomed in way too much.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme, thank you very much!!
Hi,
I would like to know how I can edit the slider and it's attributes for either desktop or mobile?
Specifically, I would like to know if it is possible to:
Kind regards,
John
Hi,
I'm reading all thing you need and I'm sorry, but it's very complex to do. It will need a lot of time to do such as your requirements.
Unfortunately, it is a customize. We don't provide free customize, so your request beyond our support policy.
Best Regards,
Jelly Team
Hi,
I'm sorry, but that feels like a cop out response. The post may have a few things listed but they are minor changes really...I am very surprised that you cannot answer a single one of my questions. Would it help if i submitted each question separately?
I have just paid for extended support to ask these questions as the slider doesn't work for my site on mobile as the elements overlap so it is very disappointing that you can't tell me how to do things like change the position of the slider text?!
I have seen you respond to other requests for customization (like Scarlett's "Scroll to top" update) so I really cannot understand your response. As said, I can post each issue with specifics separately if that helps, i just did them all together as I believed it would be easier.
Kind regards,
John
Hi....Hello? Could you please respond?
Kind regards,
John
Hi,
That not minor changes, but maybe you can help me know what not work in your side? I will help you sort it out if it's our theme bug. And repeat one more time, if it not theme bug, we can't provide support for it.
To help me understand what going on in your website, please take some screenshots and attachment it here.
Best Regards,
Jelly Team
Hi,
Please find an image attached of our home page on mobile showing:
I hope that makes it clear?
Kind regards,
John
P.S. I am afraid I am little confused what a bug and what a customization is? For instance, Scarlett's "Scroll to top" question that was answered seemed like a customization not a bug. Could you please clarify?
Hi,
Please add the css code in the path: Appearance -> Theme Editor -> Style.css, please put it in the end of the file:
@media only screen and (max-height: 650px) {#owl-main-text {
margin-top: 90px;
}
} @media only screen and (max-width: 568px) {
#owl-main-text {
height: 75px;
}
.slide-sep {
display: none;
}
}
To make clearly about customization, please make sure the features/functions you want include in our theme from start or it's a function create by us, because we don't provide support for custom code with your requirements.
You can read more on envato to clear it. Please check here:
https://themeforest.net/page/item_support_policy#whats-not-included-item-support
Please let me know if you need any help.
Best Regards,
Jelly Team
Hi,
Thank you very much for the help, it is much appreciated but it hasn't resolve the issue. I have attached another screenshot where you can see that the text is still too high and overlapping with the logo and menu, if we could just move the slider text/content down about 1/2 a cm that would do the trick. Also, the image is consistent now but isn't showing correctly at all.
Kind regards,
John
Sorry, forgot the attachment. Here it is...
Hi,
I founded the problem, please change the custom style to:
@media only screen and (max-width: 568px) { #owl-main-text { height: 75px; margin-top: 80px; } .slide-sep { display: none; } }Please remove the custom style from previous comment and try new custom style.
Best Regards,
Jelly Team
Thanks again, looks like the text is all working as expected now but the image issue isn't resolved...can you help with the display of the image as previously describe?
Kind regards,
John
Hi,
You can check my screenshots, I had tested it and I don't see the problem with images. I tried in my phone and browser tools check.
Best Regards,
Jelly Team
Hi,
I do not see that today, I am attaching today's screenshot that shows only a small section of the image. I emphasis today because, as you see from yesterdays screenshot the image was still only showing a small section of the image, it seems to change. Regardless of that fact, the image isn't displaying correctly on my device (iphone 5s) - due to image size/ratio and screen size I understand that the image may not display fully but it seems that on my phone the image is zoomed in way too much.
Look forward to your reply. Kind reagrds,
John
Hi,
Please try add this custom style:
@media screen and (max-width: 568px) { #home-slider.static { background-attachment: inherit !important; background-size: cover; } }Best Regards,
Jelly Team
That's Great - thanks; image displays perfectly on all devices now.
Thanks for yall your assistance, much appreciated.
Kind regards,
John
Hi,
Glad it’s working for you now. Do you still need my help?
Best Regards,
Jelly Team
Not for now - thank you.
Hi,
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme, thank you very much!!
Best Regards,
Jelly Team