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  Public Ticket #886049
Google Maps not appearing
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Comments

  •  2
    Gavin started the conversation

    I am not able to get a map to show up using the built-in shortcode. I already added my Google API key to the script so I am not longer receiving that warning in the console.

    The shortcode is printing the necessary element but then no map is created using the #map-container div.

    Any advice would be appreciated. Thanks!

  •  850
    Jelly replied

    Hi,

    You still current not work with our theme, maybe you can check it again?

    Best Regards,
    Jelly Team

  •  2
    Gavin replied

    I'm not sure what you mean... we are using a child theme of Build. Can you explain what you mean?

  •  850
    Jelly replied

    Hi,

    Maybe you can provide ftp information and wplogin so I can update the source code? Please use private reply to send your information in public ticket.

    Best Regards,
    Jelly Team

  •   Gavin replied privately
  •  850
    Jelly replied

    Hi,

    I tried your information and I got this problem:

    Status: Connecting to 104.xx.xx.51:2222...
    Status: Connection established, waiting for welcome message...
    Response: SSH-2.0-mod_sftp/0.9.9
    Error: Cannot establish FTP connection to an SFTP server. Please select proper protocol.
    Error: Critical error: Could not connect to server

    Best Regards,
    Jelly Team

  •  2
    Gavin replied

    You have to use SFTP, not FTP. I tested the rest of the credentials and I was able to login.

  •  850
    Jelly replied

    Hi,

    Maybe these limited from my ip, please update these file and you can update google maps api in theme option.

    /build-jellythemes/inc/functions.frontend.php
    /build-jellythemes/js/default.js

    Best Regards,
    Jelly Team