Okay
  Public Ticket #896007
events and albums
Closed

Comments

  •  2
    justin started the conversation

    Hi,

    Can't get the "events" and "albums" sections working.  zakhobbs.com

    I followed the pdf instructions.  I attached  screen shot of the events page. Anything else I should know that's not in the instructions?

    Thanks, Justin

  •  840
    Jelly replied

    Hi,

    Maybe you can provide wplogin via private reply so I can check your setup?

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    Please use private reply if you submit a ticket public. I had correct the setup for you.

    The image go left because the size not fit for this area. Please use correct dimension.

    Events image: 900x2000
    Artist image: 680x920
    Album cover: 740x740
    Gallery big: 740x900
    Gallery medium: 740x450
    Gallery small: 370x450

    The requirements size above.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    1. I think the problem here because you don't add the music track in your album, so it can't work properly like our demo.

    2. Please add the background image in section attributes in child page. For discography, please add in here: Discography Child page.

    3. I had create contact child page in Discography, please check it.

    4. I had create dates page for you, but you don't have enough events post in this and don't have featured events, please add to test it.

    5. I had create contact page for you, please check it.

    Other page will similar, please check our documentation to know what you need to do. Please check our document in documentation -> index.html (click to open it on browser and read).

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    The email can change in Settings -> General -> Admin email.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    Please check the content in contact child page instead contact parent page.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    1. To change the text in fields you will need change it in hard code. You can change it in this file:

    /muziq-jellythemes-plugin/blocks/jellythemes.contact-form.php

    2. The email can change in Settings -> General -> Admin email.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    Maybe you can provide ftp information so I can check it?

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    I had updated it, please check it with yourself.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    I had updated source code again and it's work good now. Please check it again.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    The email is the admin email in: Settings -> General -> Admin Email.

    Best Regards,
    Jelly Team

  •   justin replied privately
  •  840
    Jelly replied

    Hi,

    I tried in my demo and the contact form still work good. I'm sure the reason come from your hosting provider. Maybe they had block the php mail function. Please contact hosting provider to get help in this case.

    Best Regards,
    Jelly Team