Okay
  Public Ticket #897164
installation
Closed

Comments

  •  2
    Kingsizebend started the conversation

    Hi. I tried installing Muziq template but dont know how to install it properly. I added it as a new template, I activated plugins but cant find how to install the rest (demo content etc) Please help. Also, it doesnt let me to use Visual composer (it says

    NO LICENSES FOUND , although I bought your template from envato market)

  •  2
    Kingsizebend replied

    OK I realized how I can install it, now just tell me how to activate Virtual Composer and also, how can I edit page sections, like events, artists, about, etc.? How can I enter them to edit them?

  •  2
    Kingsizebend replied

    i tried editing in pages section but then for example, i enter the tour dates section and try changing pretitle and save it and update the page but nothing shows on the home page.

  •  2
    Kingsizebend replied

    Also, how can I translate the contact form?

  •  840
    Jelly replied

    Hi,

    1. The visual composer still activate and working such as it should and the update process by us. You don't need license for it.

    2. I'm sorry, when you submit your ticket, you don't put your purchase code so we can't your license for our theme to provide more support. I will close this ticket.

    Please open new ticket, with purchase code already.

    Best Regards,
    Jelly Team

  •   Kingsizebend replied privately
  •  840
    Jelly replied

    Hi,

    Just one step to check your purchase, please go to our item and submit one comment with comment: I'm need help and my username is: Kingsizebend.

    https://themeforest.net/item/muziq-music-band-musician-wordpress-theme/16339408/comments

    We will help you when we see your comment.

    Best Regards,
    Jelly Team

  •  2
    Kingsizebend replied

    i did it. Is this procedure the same with every customer? 

    What is the problem?

  •  840
    Jelly replied

    Hi,

    Thank you, we don't need this process if you use envato account and signin in our support system to submit ticket.

    1. You can see in the left hand side there some custom post type like: Events - Album - Mutimedia - ect ... choose the post you want change like events post to change the events detail in your front page.

    2. The contact form will need change the text manually, you can change the text in this file:

    /muziq-jellythemes-plugin/blocks/jellythemes.contact-form.php

    Best Regards,
    Jelly Team

  •  2
    Kingsizebend replied

    1) I want to change artist section. The band I am working on has 5 members, and I want them all to be in one line, but the template is preset to 4 artists and then it has option to scroll. I dont want to scroll but to be able to add 1 more arist so that all 5 are visible on home page. How can I do this?

    2) On members picture, I added the facebook profiles of all members, but they dont have the other social media this template is offering, and because they are playing on weddings, they want their contact number to be visible. That is why I changed the twitter icon to phone icon, but I cant get it to work: I want to add "callto: 09838838". How can I do this? 


    you can see what I mean: http://www.kingsizebend.com/

  •  840
    Jelly replied

    Hi,

    1. For artists, it is a customize. We don't provide free customize, so your request beyond our support policy. I tried do it but it will need change style, the code and the responsive design. It's complex to do so I can't provide support for it.

    2. The correct is tel not callto. You can check here with more information:

    http://stackoverflow.com/questions/17219688/href-tel-and-mobile-numbers

    Best Regards,
    Jelly Team

  •   Kingsizebend replied privately
  •  840
    Jelly replied

    Hi,

    If you want disable the loader, you can do it in: Theme Option -> General -> Disable page loader.

    Best Regards,
    Jelly Team

  •  2
    Kingsizebend replied

    Thanks. My music player (the main one under cover picture) is missing, what happened? Also I had trouble with website today, the artist section dissapeared and the album section too, and I didnt do anything to remove it! also, i followed your instructions, disabled page loader and it is still there

  •  840
    Jelly replied

    Hi,

    Please check my screenshot your website look in my side. it's work good.

    Best Regards,
    Jelly Team

  •  2
    Kingsizebend replied

    It still has a loader allthrough I disabled it! what about that?

  •  840
    Jelly replied

    Hi,

    Maybe you can try clear cookies and caches then check it again?

    Best Regards,
    Jelly Team