I think it might have to do with the CSS you gave me to change the top menu bar in a different color, because the video disappears when I reseized the screen and it moves the menu bar down.
I see you don't setup an image to display in mobile devices, maybe you can add it in your home page? Because the background video can't work in mobile devices.
Ok, I see what you mean, but then the video only shows on large screens? even on my normal screen I don't see the video, or on a tablet, it should work no? it does on the demo site!?
Hi, I cleared my cache and cookies and it is still the same. please see attached a screen video of what I see, so perhaps this explains it better.
it is to do with the size of the screen when it is smaller it does not show, but I have to make it really big to make the video show which does not make any sense.
Hi I understand the video does not work on mobile devices, but have a look at my video please. On a desktop, only when I make my screen really big the video works, if the screen is smaller (like a normal 32 inch laptop) the video does not work, and only shows a grey screen. You can see this int he video I sent.
Hi, I added the video to the home page in the slider, works great on desktop, but does not show on Mobile. please let me know how to fix this.
in fact, I see now that the video does not work at all even on desktop when I make the screen smaller, is this a reseizing issue?
I think it might have to do with the CSS you gave me to change the top menu bar in a different color, because the video disappears when I reseized the screen and it moves the menu bar down.
Hi,
Maybe you can provide wplogin and ftp information in next reply so I can check it? Please use private reply in public ticket.
Best Regards,
Jelly Team
Hi,
I see you don't setup an image to display in mobile devices, maybe you can add it in your home page? Because the background video can't work in mobile devices.
Best Regards,
Jelly Team
Hi Sorry, I don't understand what this means. All my images show on mobile devices, which one doesn't show?
Ok, I see what you mean, but then the video only shows on large screens? even on my normal screen I don't see the video, or on a tablet, it should work no? it does on the demo site!?
I added the pictures as background, but the image shows for 1 second and then there's nothing again
Hi,
I had sent it to our developer, they will check it and get back for you soon.
Best Regards,
Jelly Team
Hi,
Maybe you can clear cookies and caches in your mobile device and check it agan? Because our developer had checked it and everything work fine.
Best Regards,
Jelly Team
Hi, I cleared my cache and cookies and it is still the same. please see attached a screen video of what I see, so perhaps this explains it better.
it is to do with the size of the screen when it is smaller it does not show, but I have to make it really big to make the video show which does not make any sense.
Hi,
Please check my screenshot to see what display in my side. To make clearly, the video can't work in mobile devices.
Best Regards,
Jelly Team
Hi I understand the video does not work on mobile devices, but have a look at my video please. On a desktop, only when I make my screen really big the video works, if the screen is smaller (like a normal 32 inch laptop) the video does not work, and only shows a grey screen. You can see this int he video I sent.
Hi,
Please add the css code in the path: Appearance -> Theme Editor -> Style.css, please put it in the end of the file:
@media only screen and (max-width: 1280px) {#home-slider .mbYTP_wrapper {
display: block;
} }
Best Regards,
Jelly Team
That did the trick!! Super, thank you so much! :)
Hi,
Glad it’s working for you now. Do you still need my help?
Best Regards,
Jelly Team