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  Public Ticket #1703124
Visual Composer
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Comments

  •  1
    kbaumbach started the conversation

    Visual composer is not working, I'm not able to add an element. It´s out to date as well.

  •   Jelly replied privately
  •  1
    kbaumbach replied

    Thank you, solved!

  •  840
    Jelly replied

    Great!

    I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly, can you sent  me the new  VISUAL COMPOSER UPDATE , please ? 


    Regards,  Franky 

  •  840
    Jelly replied

    Hello Franky,

    I've updated WPBakery on your website. Please check.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi , Jelly , many thanks for it.  !  :) 

    The latest version of SONORAMA  is 2.5 ?  

    Regards Franky 

  •  840
    Jelly replied

    Yes. Have you encountered any problems with the current version?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly , no , no problems at all  , thanks 


    But my host  , received a  new download from  Envato,  they say , 

    that this is the latest version ? 

    I did a check , but its the same version 2.5  here

    https://n1.nextcloud.be/s/pds9a475YXKyMFN   the  WP bakery visual plugin. is also  outdated.


    Thanks for help  ,regards Franky 



  •  2
    Franky replied

    Hi Jelly 

    Can  i remove  those  ORANGE   2 line 's   ?   (see print screen ) 

    I know its a part of the.   SLIDER IMAGE  ,   (after backup)   I have  some details removed with photoshop , but these 2 lines I can't  delete with photoshop. 

    Thanks for help  , regards  Franky 


  •  840
    Jelly replied

    Franky,

    Please add

    .top-spacer {display: none !important;}

    to Appearance > Customize > Additional CSS.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly Thanks 

    Must I choose for   Simple CSS. or. Extra  CSS 

    Where must I put this code ,  Above. or Below  ( see my print screens ) 

    Thanks for help , regards Franky 


  •  840
    Jelly replied

    It doesn't matter really. Should work for both.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly , ist done. ;, fixed. !! MANY THANKS   

    Fo future  updates , must I  backup  ,  like shortcode ? 

    or doesn't  effect this change , for updates ? 

    Thanks. regards , Franky 


  •  2
    Franky replied

    Hi Jelly ,    I removed  the  BLOG test video page,  (section above the Homepage)    this was a page  a  created , long time ago,  (for test) 

    But for some reason  the  Home page was   mess-up , and files where gone even music and slider image 

    '  see my printscreens ' 

    I fixed   now  ,  regards Franky 


  •  840
    Jelly replied

    Franky,

    Go to Edit Page > Page Attributes > change Template to Home Page 1. Please check and let me know.

    Best Regards,
    Jelly Team

  •  840
    Jelly replied

    Fo future  updates , must I  backup  ,  like shortcode ? 

    Please copy and save the code from Appearance > Customize > Additional CSS.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,   okay , Thanks. !! 

    If you visit my site  ,   www.djfranky.be    on smartphone or iPad. , do you see  any  error's   

    Or  video ,or Picture outline ? 

    Thanks for help 

    Regards Franky 

  •  840
    Jelly replied

    Franky,

    I can see youtube videos and pictures. Please send us a screenshot of what you see.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,  sorry for my delay. 

    If you scrol down  ,to section video ( on iPad or iPhone, smartphone ). you see  1video. (outlined) 

    see. picture on iPhone 

    Thanks for help, regards Franky

  •  840
    Jelly replied

    Please add this code to Appearance > Customize > Additional CSS:

    @media (max-width: 900px) {
    .sonorama_col4 {
        width: 100% !important;
    }
    }

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Thanks Jelly, but.  it stay  the same  , 

    stil have this  Video (outline ) 


    Thanks  for help  , regards, Franky 

  •  840
    Jelly replied

    Franky,

    Sorry about that. Please try this instead:

    @media (max-width: 900px) {
    .vc_column_container.sonorama_col4 {
        width: 100% !important;
    }
    }

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly ,   no problem ,  at al ! 

    Oops  its totally changed  now ?   the row   is one vertical  line 

     can you fixed again. like picture  ? 

     But straight  lined  like before  

    Thanks ,Jelly  ! 



  •  2
    Franky replied

    Jelly 

    There must  be. one  MAJOR  Video  and tree  little  video frame's  like before 

    see my picture (other message )

    Thanks for help , regards  Franky 

  •  840
    Jelly replied

    Franky,

    Videos should look like this on mobile devices: https://tppr.me/nehIV

    What device are you using?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly. , it was  always like before , because this video page  looks like 


    1 major  Video (new song) 

    and tree little video's under the major video

    I use   3 devices   , iPad  , iPhone  and computer   , on computer.  if I minimize  Window , sometimes is the same problem

    Maybe. I try another Video ? 

    Thanks for help  , regards  Franky 

  •  840
    Jelly replied

    Franky,

    I wasn't able to understand. Could you please elaborate more?

    At the moment on mobile devices your website looks like this: https://tppr.me/ngWti

    And you want it to look like this https://ticksy_attachments.s3.amazonaws.com/Video%20section(outlined)_573.png on mobiles, desktop.

    Correct?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly. ,  sorry for my delay........

     

    Yes this is correct  ,   I want to  ,  like this before  , on mobile  desktop 

    https://ticksy_attachments.s3.amazonaws.com/Video%20section(outlined)_573.png


    I can   remove this code again  , no problem  then is like before , 

    but not straight lined  , ofcourse , the same error or bug?


    I have this issue  , also  on  Computer  Desktop ,   if I. minimize  browser Window ( Firrefox)  see my print screen

    After  if I MAXIMIZE WINDOW , its OK !   on Windows computer (Firrefox)   , 

    so maybe  there is some bug ? 

    Thanks for help , Regards Franky 



  •  840
    Jelly replied

    Franky,

    The problem is that you can't align left item to the bottom https://ticksy_attachments.s3.amazonaws.com/Video%20section(outlined)_573.png because of how CSS grid works. It can be align only to the top. Also the most common solution for grid on mobiles is this one https://tppr.me/ngWti because users won't be able to check what's on video thumbnails when they this small https://ticksy_attachments.s3.amazonaws.com/Video%20section(outlined)_573.png

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    HI Jellly 

    Thanks for the great information about it. , 

    i have removed  the code  , so its like before,  maybe  I remove later  1 video , so i can see what it  looks like 

    Many thanks for help  !

    regards ,Franky 

  •  2
    Franky replied

    Hi Jelly ,  


    is there a  way or.  ( plugin  ) to have    ( white  space ).   between the image's  in GALERY   section

    like this site  

    https://artspacebarcelona.com/estudio-de-fotografia-profesional/

    or. this site. 

    http://promolift.com

    these. site. are   ( SONORAMA ) Theme, template 


    Thanks for help , regards Franky 

  •  840
    Jelly replied

    Franky,

    Unfortunately, no. We are using a js plugin to make this grid which is not supporting padding or margin between elements and when you add margin or padding with CSS it looks like this https://tppr.me/qqvjZ.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi  Jelly , 

    YES,   this is what I want  ,  what must I do ?

     Thanks for help, regards , Franky 

  •  840
    Jelly replied

    Franky,

    Add this code to Appearance > Customize > Additional CSS:

    .ch-grid.element {
        padding: 15px;
    }


    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,     Verry   Happy about. it. !!   

    MANY, MANY , MANY Thanks. !!  

    Regards Franky 

  •  2
    Franky replied

    Hi Jelly,  

    There  is, a  little. issue  on my gallery  , its not centered anymore. (see my print screen ) 

    i have this also  on Desktop computer browsers. Chrome, Firrefox , Explorer  , and iPad,or Smartphone

    Thansk, regards 


  •  840
    Jelly replied

    Franky,

    I just noticed that your support expired. Could you please re-new your support subscription and create a separate ticket?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    HI Jelly,  I know,  but I have payed   2 years   support  , so I don't know what the do about it 

    You have a great support , thanks for it !   but  paying for just   WP BAKERY VISUAL COMPOSER  ?

    Again there  is , WP bakery visual  composer update ,   how can I reach  this download  , if my subscription has ended ? 

    Thanks for help, regards  Franky 

  •  840
    Jelly replied

    Franky,

    I was referring to the theme's support and not WPBakery's. Could you please create a new ticket?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,   no problem  , how much must pay again ? 

    Thanks for help, regards  Franky 

  •  840

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Okay, thanks , Jelly ,  can you make a exption , for me ? 

    I need  just WP bakery visual composer  free update , so this is free.

     I am good customer  from jelly themes  because  I already  payed 2 times support. 

    For 6 months paying ?  ,  Help me  for 1 thing  ( outlined gallery ) need code 

    Thanks  for help, regards Franky 

  •  840
    Jelly replied

    Please send me login info to your website as a private message.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly ,thanks for get me back 

    it seems  I cannot   select here  (  private message  )  I see only attachment and post reply ? 

    Regards Franky 

  •  840
    Jelly replied

    Franky,

    Try going to wp-content/themes/sonorama/js/plugins.js line 63 and replace it with

    width : postWidth - 15 + 'px'

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    HI Jelly ,   many thanks for helping me. ! 

    So this code   must I edit   on the FTP server ? 

    Not in  Wordpress   Custom CSS ? 

    Thanks , regards  , Franky 

  •  840
    Jelly replied

    So this code   must I edit   on the FTP server ? 

    Yes. Or you can use Appearance > Edit > Sonorama.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,  ,   maybe. I am  in  wrong section , ( see my print screen)  

     Line  63   seems to be  background color ? 

    Thanks for help , regards   Franky 

  •  840
    Jelly replied

    Please make changes in wp-content/themes/sonorama/js/plugins.js.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly, thanks for get me back here )

    Can I make this changes in ( WORDPRESS )  custom css or simple css  , or must I go  to FTP server ? 

    and change    wp-content/themes/sonorama/js/plugins.js line 63 and replace it with  

    width : postWidth - 15 + 'px'

    Merry christmas , Thanks for help 

  •  840
    Jelly replied

    Franky,

    Yes. Or you can use Appearance > Edit > Sonorama.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly ,  

    Yes I know  , but I sent you a  printscreen , 6 day ago

    Line 63  is  another  code. ?  its background color ? 

     See my pritnscreen , thanks for help ,regards  Franky 

  •  840
    Jelly replied

    Now please find js/plugins.js

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly , I have changed. the JS plugin , code  to   

    width : postWidth - 15 + 'px'
    But nothing is happened  or changed, ?    
    the gallery Is. stil. outlined 
    Thanks for help , regards  Franky 
  •  840
    Jelly replied

    Franky,

    Please instead of 

    width : postWidth - 15 + 'px'

    try

    width : postWidth - 30 + 'px'

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,  thanks 


    i don't know what is wrong,  I set  it on

    postWidth - 40 + 'px'
    

    40   even    60  now ,   nothing is changed  ?   I check it on 3 browser  , Firrefox, Chrome,  eplorrer and  1 iPad  

    Thanks for help , Regards , Franky 

  •  2
    Franky replied

    see picture ;) 

    Regards , Franky 

  •  840
    Jelly replied

    Franky,

    Please remove my previous code and add this one to Appearance > Customize > Additional CSS:

    .ch-grid {margin: 15px;width: calc(16.6666666667% - 30px) !important;}
    @media screen and (max-width:960px){
    .ch-grid {margin: 15px;width: calc(50% - 30px) !important;}}

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,     I think   its fixed ........ 

    But in Google chrome or Firefox its weird  if  I MAXIMIZE WINDOW BROWSER. 

    Can you checked please  ? 

    see my printscreens ,    I have   RED  symbol  in code  , can I remove it  ?

    Thanks for help ! 

    Regards  Franky 


  •  840
    Jelly replied

    Franky,

    Please add this code to Appearance > Customize > Additional CSS and remove my previous code and my other custom code.

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly 

    There is no  previous code  , see my screenshot  1 )

    see also my screenshot  2)   from FTP original code  plugins.js  

    Thanks  for help  , regards  Franky 

  •  840
    Jelly replied

    Franky,

    You still have the code from this message:

    https://jellythemes.ticksy.com/ticket/1703124/#comment-9156371

    Could you remove it?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Hi Jelly,   thanks for come back  

    I removed the code , 

    .ch-grid.element {
        padding: 15px;

    But I was afraid to loose the space , between my pictures , but its ok  I have stil  space between gallery picture's

    On Firefox  its stil  outlined 

    On Google Chrome its weird ? 

    On explorer. its Ok  ! 

    On Safari  its  Ok. !  

     can you check  it please. ? 

  •  840
    Jelly replied

    Franky,

    Could you please clean browser's cache and check again?

    Firefox: https://tppr.me/Tpgid

    Chrome: https://tppr.me/Kmwx5

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    HI Jelly,  thanks for coming back ,)

    I have done this ,  

     its  verry weird ,its not centered on Firefox browser   , I check it on  other computer Windows 10  and its the same problem. ( see my print screens ) 

    If I open Firefox browser (NOT MAXIMIZE )  it stays. good , then if I maximize Window , its  not centered , its maybe  a bug from Mozilla ? 

  •  840
    Jelly replied

    Franky,

    Sorry for the delay. The problem is that it's working on my side in every browser. Could you please tell me your screen resolution?

    Also I can't see 2 )NOT MAXIMIZE FIREFOX+ CLEANED BROWSER FIREFOX.png. Could you please re-send this image?

    Best Regards,
    Jelly Team

  •  2
    Franky replied

    Jelly No problem  

    Yes that is weird  ,  just one browser  Firrefox  , but I have  founded , I think

      

    My zoom resolution in Firefox is  on default is  100%  picture   (1 )  

    if I change that  to 90 %  its ok , my gallery is  centered,  see picture  ( 2 ) 

    So I have found now the solution in Firefox 

    Thanks for help ,  Jelly   ! 


    Can I get  Visual composer Bakery there is a new update  ( Codecanyon)  ? 

  •  840
    Jelly replied

    Franky,

    Please check WPBakery update here: https://jellythemes.ticksy.com/ticket/1350691/

    Best Regards,
    Jelly Team