Can I just give you my credentials to log into the backend as your english writing is terrible and doesn't make any sense? I have been working with your support for three weeks and nobody can communicate this properly. I have worked with other theme companies and the standard theme usually works out of the box, this experience has been the worst experience I have ever had to just get your theme to work like your demo theme without any customization.
yes if you can do that it would be great, as I am used to the data already being part of a theme when you activate it. I am willing to start right from the beginning if that has to happen. I just want the theme to look exactly like http://www.jellythemes.com/themes/epicwp/multipage-home/ then I can start editing. From the start this was never the case and the theme was difficult to work with since it did not resemble anything close to what I expected from the demo.
Not was default admin, so it can't available after I was tried reset your website. I don't know why I still able access wordpress dashboard while I'm processing import, unfortunately I'm logout now.
I was able to get in through the admin account but it looks like all the accounts were deleted and none of my previous content is there anymore, can you look into why it is not there and restore it to have the content?
I'm still see the content in front page? I don't know where is lose the content?
Please note the home page don't have content, it just display the slider in Slider Option. The content will available in child page under home page or parent page.
I hope my screenshot will help you understand it better:
I'm sorry but when reset your website, I has forgot to mention it will lose all your contents. Maybe you can try get help from your host to get back it again?
My bad, my apologies. I hope you can sympathy for me.
I am trying to create our Mission Page and the layout looks like a blog post, how to I change this? Refer to attachment.
Hi,
Please check our explain below.
1. For one page version:
2. For multiple pages version:
I hope it is clearly to understand it. So you will need follow the multiple pages version to create your page.
Best Regards,
Jelly Team
Here are a few attachments of the settings and results
Hi,
The template home page not display the content in wp editor or visual composer. Only the child page of home page or parent page contain the content.
Some thing similar in my screenshots:
Best Regards,
Jelly Team
Can I just give you my credentials to log into the backend as your english writing is terrible and doesn't make any sense? I have been working with your support for three weeks and nobody can communicate this properly. I have worked with other theme companies and the standard theme usually works out of the box, this experience has been the worst experience I have ever had to just get your theme to work like your demo theme without any customization.
Hi,
Oh, sorry for my english. To clearly it. I will simple steps:
+ In you current site: http://www.shopidd.com/, I can reset it to import demo data you want?
+ I will import the demo multiple such as you want, is it right?
+ I had asked you about import demo data in here: https://jellythemes.ticksy.com/ticket/895400/ and no response?
+ To explain about demo data: it will include all pages and setting we made in live preview.
I hope it's clearly for you now.
Best Regards,
Jelly Team
yes if you can do that it would be great, as I am used to the data already being part of a theme when you activate it. I am willing to start right from the beginning if that has to happen. I just want the theme to look exactly like http://www.jellythemes.com/themes/epicwp/multipage-home/ then I can start editing. From the start this was never the case and the theme was difficult to work with since it did not resemble anything close to what I expected from the demo.
Hi,
I had imported it for you, please check your website.
Best Regards,
Jelly Team
Thanks, this is what we were looking for. The only thing is I can't log into the backend. Did you happen to change the password?
Hi,
No, I don't. I'm using what you provide:
Best Regards,
Jelly Team
are you using www.shopidd.com/wp-admin to log in?
I just rebooted my computer and I still can't access the backend using my credentials at www.shopidd.com.com/wp-admin
Hi,
I think I'm understanding your problem now. The account:
Not was default admin, so it can't available after I was tried reset your website. I don't know why I still able access wordpress dashboard while I'm processing import, unfortunately I'm logout now.
Maybe you can try admin user?
Best Regards,
Jelly Team
If you still have access to the backend, can you change the password for the account and provide the account with admin access?
My other team member can't get in as well.
hello, is anybody there? We CANNOT log into our website, can you please provide us with an update?
I was able to get in through the admin account but it looks like all the accounts were deleted and none of my previous content is there anymore, can you look into why it is not there and restore it to have the content?
Hi,
I'm still see the content in front page? I don't know where is lose the content?
Please note the home page don't have content, it just display the slider in Slider Option. The content will available in child page under home page or parent page.
I hope my screenshot will help you understand it better:
Best Regards,
Jelly Team
I had about 15 blog posts before and now there are none, what do you suggest?
Terry
Hi,
I'm sorry but when reset your website, I has forgot to mention it will lose all your contents. Maybe you can try get help from your host to get back it again?
My bad, my apologies. I hope you can sympathy for me.
Best Regards,
Jelly Team
can you please look into this further?
here's one of the post
http://shopidd.com/blog/becoming-a-boss-on-shopify-your-5-step-guide/
It looks like it is there it just needs the page changed to the right format.
Terry
Hi,
Please check other posts in your website with current link structure, it should be look like below:
http://shopidd.com/2014/11/20/lorem-ipsum-dolor-sit-amet/
The link you provided seems not available because the link format is wrong.
Best Regards,
Jelly Team