Public Tickets
Sam
Wpbakery not workingClosed
EPIC - Responsive Multi-Purpose Theme
Updated September 11, 2023 at 10:31am
7
Most recent comment from Sam:Hi Jelly,Please respond to the refund request I filed on Envato:https://themeforest.net/refund_requests/21019634-6a88-4fdd-88e6-5c6b0607b355?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=syse ...
Himanshu Yadav
RefundClosed
EPIC - Responsive Multi-Purpose Theme
Updated November 4, 2022 at 12:06pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and also import the demo data.About refunds please contact ThemeForest.
Cosmin Manole
Adding the Theme to GoDaddy - hosted WordpressClosed
EPIC - Responsive Multi-Purpose Theme
Updated May 4, 2022 at 9:48am
4
Most recent comment from Jelly Theme:Please follow this guide: https://www.templatemonster.com/help/how-to-install-template-to-the-live-server.htmlBasically, you need to just upload it to a server, extract the archive and that's ab ...
frigo
bakeryClosed
EPIC - Responsive Multi-Purpose Theme
Updated April 5, 2022 at 3:05pm
1
Most recent comment from frigo:ciao
Kyle Alen
Margins, Padding don't work?/Heading FontsClosed
EPIC - Responsive Multi-Purpose Theme
Updated February 21, 2022 at 8:15pm
2
Most recent comment from Jelly Theme:Hello,In order to add a space please use "Content separator" element.In order to add custom fonts please follow https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
Kyle Alen
Black Over entire home page of siteClosed
EPIC - Responsive Multi-Purpose Theme
Updated January 21, 2022 at 7:11pm
6
Most recent comment from Jelly Theme:There was an issue with the google map api not working with https.
frigo
reCAPTCHA in contact formClosed
EPIC - Responsive Multi-Purpose Theme
Updated March 30, 2021 at 9:01am
17
Most recent comment from Jelly Theme:We don't plan to update the theme yet.In order to remove the contact form please go to Edit "Contact" page > remove "Contact".
Andrew Blenkinsop
page content disappears when I resize browser windowClosed
EPIC - Responsive Multi-Purpose Theme
Updated March 16, 2021 at 8:59am
2
Most recent comment from Jelly Theme:Hello,
Please add this code to Appearance > Customize > Additional CSS or at the end of style.css:
.jt_row { opacity: 1 !important; }
movesnexus
Formatting issuesClosed
EPIC - Responsive Multi-Purpose Theme
Updated July 23, 2020 at 9:29pm
2
Most recent comment from Jelly Theme:Hello,Since our Video Slider is being used in FullScreen mode it can be cut-off on some screens because of different ratios. Unfortunately, there is nothing we can do about it.You cannot play videos o ...
Danelle
ResponsivenessClosed
EPIC - Responsive Multi-Purpose Theme
Updated July 15, 2020 at 4:41pm
9
Most recent comment from Jelly Theme:We are sorry for the delay. Login page after I submitted login/pass form: https://tppr.me/3WOoLI cannot give you the code since it's quite extensive customization.
Danelle
YouTube EmbedsClosed
EPIC - Responsive Multi-Purpose Theme
Updated July 3, 2020 at 8:03pm
2
Most recent comment from Jelly Theme:Hello,Please go to Edit Page > https://tppr.me/Hiqir > try 1/4 + 1/2 + 1/4.
Danelle
Logo/contact formClosed
EPIC - Responsive Multi-Purpose Theme
Updated June 28, 2020 at 9:26pm
2
Most recent comment from Jelly Theme:Hello,Please check my answers here: https://jellythemes.ticksy.com/ticket/2453766/
Katelun Brewster
mobile responsivenessClosed
EPIC - Responsive Multi-Purpose Theme
Updated June 1, 2020 at 10:14am
3
Most recent comment from Jelly Theme:Hello,Please note our staff do not work during weekend and any questions asked right before weekend or during weekend will not be answered until our staff returns. We appreciate your understanding!
Th ...
Danelle
Theme pagesClosed
EPIC - Responsive Multi-Purpose Theme
Updated May 29, 2020 at 8:27pm
6
Most recent comment from Jelly Theme:I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like ...
Katelun Brewster
theme's demo content not available after purchasingClosed
EPIC - Responsive Multi-Purpose Theme
Updated April 29, 2020 at 8:59am
7
Most recent comment from Jelly Theme:Glad to help!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the ...