Public Tickets
Marina
CSS changesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 22, 2018 at 2:25pm
6
Most recent comment from Jelly Theme:We are using Slider Revolution as our main slider. Please check it's options and how to work with here: https://www.themepunch.com/revslider-doc/slider-revolution-documentation/You can change it's he ...
Petra Scherer
video not responsiveClosed
EPIC - Responsive Multi-Purpose Theme
Updated May 22, 2018 at 9:13am
6
Most recent comment from Jelly Theme:I am sorry for the delay. Fixed version in the attachment.
Andres Santos
mobile menuClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated May 22, 2018 at 8:24am
9
Most recent comment from Jelly Theme:Here's the logo we are using in our demo: http://jellydemos.com/wordpress/murdock/wp-content/themes/murdock-jellythemes/images/demo/logo-alt.png. It's 210x99.Does our demo work for you?If your logo s ...
Maximilien Bony
Ip container and shortcodesClosed
Shoot - Fullscreen Photography WordPress Theme
Updated May 21, 2018 at 1:39pm
2
Most recent comment from Jelly Theme:Hello,1. #ip is page slug. Go to Edit Page > Screen Options > Activate Slug.Then find Slug section and copy it.Go to Menus > Add Custom Links > URL > add it like this http://jellydemos.com/wordpress ...
Ortiz Beltran
issueClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated May 20, 2018 at 8:30pm
4
Most recent comment from Jelly Theme:Could you please send us wp-admin login/password and website url as a private message?
Marina
How to link menu and page sectionsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 18, 2018 at 10:03pm
6
Most recent comment from Jelly Theme:Glad it’s working for you now. Do you still need my help in anything else?
Erick Costa
Import Demo DataClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 18, 2018 at 8:47am
10
Most recent comment from Jelly Theme:Enabled WP_DEBUG but still no errors or anything unusual.
Could you please contact your hosting provider and ask them about are there any server errors? Usually when this problem happens it's this ki ...
Marina
Slider import ERRORClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 17, 2018 at 4:19pm
10
Most recent comment from Jelly Theme:Ok, great!
Doug Gilliatt
theme installClosed
Berk - Minimal & Cool Portfolio Template
Updated May 17, 2018 at 7:57am
2
Most recent comment from Jelly Theme:Hello,You need to buy this: https://themeforest.net/item/berk-minimal-portfolio-wordpress-theme/20206915?s_rank=5You can't install a Template on WordPress.
Kyle
Home Page is BlackClosed
EPIC - Responsive Multi-Purpose Theme
Updated May 13, 2018 at 4:44pm
4
Most recent comment from Jelly Theme:Could you please clean browser's cache and check again? I've checked and it works for me.
Radek
Broken layoutsClosed
Shoot - Fullscreen Photography WordPress Theme
Updated May 7, 2018 at 4:33pm
10
Most recent comment from Jelly Theme:Could you please elaborate more? Looks just like in the demo: http://jellydemos.com/wordpress/shoot/menu-classic/#about
Andres Santos
mobile siteClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated May 2, 2018 at 9:18am
3
Most recent comment from Jelly Theme:Hello,Could you please disable/hide Services Section and see if it helps?
kiki grevia
To fix gallery filterClosed
Shoot - Fullscreen Photography WordPress Theme
Updated May 2, 2018 at 8:58am
10
Most recent comment from Jelly Theme:Perfect!Unfortunately, at the moment we are working on new themes so we don't plan to add any new features in the future.You can always find yourself a freelancer that will do this kind of work for yo ...
Rylee
Adding a custom logo to this templateClosed
Berk - Minimal Portfolio WordPress Theme
Updated May 1, 2018 at 8:49am
19
Most recent comment from Jelly Theme:You haven't finished theme installation. I've installed all of necessary plugins and now it works.According to Envato's Support Policy Installation in not covered by support: https://themeforest.net/ ...
Andres Santos
parallax keep widthClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated May 1, 2018 at 8:40am
6
Most recent comment from Jelly Theme:Unfortunately, there is no option to make this work.This image is not supposed to use like this. It should be a background to some information: https://tppr.me/dYeCY.Better use Single Image by Page ...