Public Tickets
pacificcoders
Rev Slider Import ErrorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated August 8, 2018 at 3:05pm
4
Most recent comment from Jelly Theme:Ah yes, sorry about that.We are glad that your issue is resolved. I am going to close this ticket. If you'll need our help in anything else please create a new one.
Octrom
Bug on the menuClosed
Elixir - Restaurant WordPress Theme
Updated August 8, 2018 at 1:45pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us a link to the website?
cblaque
Image SizesClosed
Murdock - Barbershop & Hair Salon HTML Template
Updated August 7, 2018 at 8:07am
2
Most recent comment from Jelly Theme:Hello,I've contacted our developers about this and the problem is when you have different screen ratios you just can't make Full Screen images and not cut off. You are using an image with fixed wid ...
WalterKESSI
Display issueClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated August 7, 2018 at 7:48am
13
Most recent comment from Jelly Theme:Hello,Please check Appearance > Customize > Site Identity > Site Icon.
Luke
Setting up CustomizationClosed
Dezibel - Music Band & Musician WordPress Theme
Updated August 6, 2018 at 6:54am
4
Most recent comment from Jelly Theme:Could you please try to import the archive from the attachment?
porowns
How do you change slider speed?Closed
EPIC - Responsive Multipurpose Template
Updated July 30, 2018 at 8:29am
2
Most recent comment from Jelly Theme:Hello,Please go to /epic/js/default.js line 131 and line 144 and change SliderSpeed values.
Bogdan
Website problemsClosed
Shoot - Fullscreen Photography WordPress Theme
Updated July 27, 2018 at 1:53pm
8
Most recent comment from Jelly Theme:Could you please try updating the theme to the one in the attachment?
greenalien
Grid image mis-alignmentClosed
Berk - Minimal & Cool Portfolio Template
Updated July 26, 2018 at 1:22pm
13
Most recent comment from Jelly Theme:Developers said that it's not possible to align them. Masonry or Packery layout won't let you do that when images are responsive. There are a couple of ways to change that: you can remove masonry an ...
samuel
wpgmappitymapClosed
Elixir - Restaurant HTML Responsive Template
Updated July 26, 2018 at 8:20am
8
Most recent comment from Jelly Theme:Please check the file from the attachment.For Google Map to work you also need to add Google Map API key https://tppr.me/nIzFZTo get one please go to https://developers.google.com/maps/documentation ...
Qreate-IT
Rev slider can not be importedClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 26, 2018 at 8:08am
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password as a private message?
greg2hype
PluginClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 25, 2018 at 7:25am
4
Most recent comment from Jelly Theme:Don't worry about that. We will include the latest version of WPBakery in the next theme update.
VLSProductions
DEMOClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 24, 2018 at 2:47pm
4
Most recent comment from Jelly Theme:I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and lik ...
Volkan Sütcü
Responsive problem with home page slideClosed
Elixir - Restaurant WordPress Theme
Updated July 23, 2018 at 3:57pm
16
Most recent comment from Volkan Sütcü:Yeah, no problem.Thank you. Have a nice day !
Gilberto
About NewsletterClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated July 20, 2018 at 1:42pm
10
Most recent comment from Jelly Theme:Please remove {my_} from line 14 of functions.php.
dale voelker
audioClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 20, 2018 at 8:06am
2
Most recent comment from Jelly Theme:Hello,Unfortunately, no. You can include a Spotify link to the whole album https://tppr.me/y5box and tracks are allowing MP3 files only https://tppr.me/g2U15.