Public Tickets
Freek
Error when clicking anywhereClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 25, 2021 at 10:47am
5
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
jvalenzuelars
Menu doesn't appear when using multisection pageClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 31, 2020 at 7:44pm
2
Most recent comment from Jelly Theme:Hello,I've update WPBakery and enabled Dezibel Options > Dark version. Please check and let me know.
jvalenzuelars
wp bakery builder not showingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 31, 2020 at 7:24pm
2
Most recent comment from Jelly Theme:Hello,Please check now with clean cache and deactivated jQuery Migrate.
VLSProductions
Error code on all pagesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 28, 2020 at 2:18pm
2
Most recent comment from Jelly Theme:Hello,We apologize for the issue. It seems there is some kind of incompatibility with WP 5.6.Please send us login info as a private message or install https://wordpress.org/plugins/enable-jquery-migr ...
Yannick Liebnau
Problem with logo on smartphoneClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 13, 2020 at 5:42pm
4
Most recent comment from Jelly Theme:Perfect and thank you very much for your review!
Yannick Liebnau
Featured image on blog pageClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 11, 2020 at 2:24pm
3
Most recent comment from Yannick Liebnau:Thanks, it is way better this way :)Kind regards,Yannick
chabomaria
Newsletter section not workingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 27, 2020 at 1:27pm
11
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
akazanzi
Visual composer and WPBakeryClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 27, 2020 at 9:22am
2
Most recent comment from Jelly Theme:Hello,I included the latest version of WPBakery in the attachment. Please update it.I also included decibel slider demo data archive. Please import it as well.
MariaMena Kaiser
Theme Dezibel - PostsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 15, 2020 at 10:07am
12
Most recent comment from Jelly Theme:Please check now.
Broadway Washington
Theme forest purchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 13, 2020 at 1:01pm
5
Most recent comment from Jelly Theme:Please contact ThemeForest about this. We unable to refund from here.Maybe you could tell us more about the issue so we can help without accessing wp-admin.
michele schifano
errorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 12, 2020 at 10:54pm
39
Most recent comment from Jelly Theme:I am sorry, it seems that I didn't understand you correctly. You cannot lift it but I can hide it if you want?
Oleksii Yarmarkin
Slider RevolutionClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 2, 2020 at 9:47am
6
Most recent comment from Jelly Theme:I updated WPBakery on the website. Please check and let me know.
chabomaria
Artists section is not showing correctlyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 28, 2020 at 5:14pm
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Rosemary
canceling extended supportClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 19, 2020 at 10:15am
2
Most recent comment from Jelly Theme:Hello,Could you tell us more about the issue you are having? Maybe we can help.Please contact ThemeForest about refunds.
dennio
Dark ThemeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 7, 2020 at 8:15am
12
Most recent comment from Jelly Theme:2. Please check now.