Public Tickets
Rosemary
refund support feeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 28, 2023 at 6:32am
1
Most recent comment from Rosemary:I messaged last week, i am awaitng confirmarin on my refund. As i had to buy a new theme.
Rosemary
updatesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 17, 2023 at 4:19pm
2
Most recent comment from Jelly Theme:Hello,Please update them with attachments.
iamdokta
We have. Problem with WP Bakery plug inClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 6, 2023 at 11:45am
16
Most recent comment from Jelly Theme:Could you send us your license certificate you received from Envato as a private message?
noeanton
Theme not workingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 3, 2023 at 12:27pm
6
Most recent comment from Jelly Theme:All done! Please take a look and let me know.
Tom
WPBakery Page BuilderClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 12, 2023 at 8:39pm
8
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
alienzx10r
Overlay at every clickClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 7, 2023 at 3:28pm
2
Most recent comment from Jelly Theme:Hello,Please update the theme with the one from the attachment. Make sure to clear browser cache.
karlisample
Artist RosterClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 19, 2022 at 11:43am
12
Most recent comment from Jelly Theme:The image is just an example, so sorry for the resolution. The bigger the better. The image itself is 360x460 https://barneycollins.com.au/wp-content/uploads/2018/01/featured-artist1.jpg?id=378, so ...
felchen
Error after installing the bundled WPBakery Page BuilderClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 8, 2022 at 3:10pm
9
Most recent comment from Jelly Theme:Updated WPBakery and Slider Revolution.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if ...
leisicatano
Spanish languageClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 7, 2022 at 10:28pm
2
Most recent comment from Jelly Theme:Hello,Please use Loco Translate or similar plugin:https://wordpress.org/plugins/loco-translate/
caperegmbh
Black Overlay ScreenClosed
Dezibel - Music Band & Musician WordPress Theme
Updated November 22, 2022 at 11:10am
12
Most recent comment from Jelly Theme:Hello leisicatano,Could you create a new ticket with included login info? We are going to fix the issue ASAP.
Michael Austin
Link issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 4, 2022 at 9:15pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
BobbiDeNiro
New PurchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 2, 2022 at 10:04pm
8
Most recent comment from Jelly Theme:Please don't update WPBakery. I've installed the latest compatible version.
Darchaise
how to edit ALBUM attributesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated August 4, 2022 at 10:49pm
13
Most recent comment from Jelly Theme:Please note that customizations aren't part of the support subscription.
rakeshsingh9901
Show Singles instead of an albumClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 24, 2022 at 8:58pm
2
Most recent comment from Jelly Theme:Hello,Unfortunately, what you are trying to achieve isn't supported by Dezibel.In order to change any text please install Loco Translate or similar plugin, create new translation in your site ...
rakeshsingh9901
Play songs from SpotifyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 24, 2022 at 8:56pm
2
Most recent comment from Jelly Theme:Hello,Unfortunately, you cannot use Spotify in Dezibel's Album/Tracks. However, you can just embed a spotify playlist by following this guide: https://www.elegantthemes.com/blog/wordpress/spotif ...