Public Tickets
Crystalcity
Corrupt FileClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 28, 2023 at 8:03pm
2
Most recent comment from Jelly Theme:Hello,Please delete the current version and install the one from the attachment.
Menno
visual basics and demo installing failsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 30, 2023 at 8:57pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
Which demo would you like?
Rosemary
refund support feeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 28, 2023 at 7:51am
2
Most recent comment from Jelly Theme:Hello,Could you tell us more about what is the issue with the theme?
Rosemary
refund support feeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 28, 2023 at 6:32am
1
Most recent comment from Rosemary:I messaged last week, i am awaitng confirmarin on my refund. As i had to buy a new theme.
Rosemary
updatesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 17, 2023 at 4:19pm
2
Most recent comment from Jelly Theme:Hello,Please update them with attachments.
iamdokta
We have. Problem with WP Bakery plug inClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 6, 2023 at 11:45am
16
Most recent comment from Jelly Theme:Could you send us your license certificate you received from Envato as a private message?
noeanton
Theme not workingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 3, 2023 at 12:27pm
6
Most recent comment from Jelly Theme:All done! Please take a look and let me know.
Tom
WPBakery Page BuilderClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 12, 2023 at 8:39pm
8
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
alienzx10r
Overlay at every clickClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 7, 2023 at 3:28pm
2
Most recent comment from Jelly Theme:Hello,Please update the theme with the one from the attachment. Make sure to clear browser cache.
karlisample
Artist RosterClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 19, 2022 at 11:43am
12
Most recent comment from Jelly Theme:The image is just an example, so sorry for the resolution. The bigger the better. The image itself is 360x460 https://barneycollins.com.au/wp-content/uploads/2018/01/featured-artist1.jpg?id=378, so ...
felchen
Error after installing the bundled WPBakery Page BuilderClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 8, 2022 at 3:10pm
9
Most recent comment from Jelly Theme:Updated WPBakery and Slider Revolution.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if ...
leisicatano
Spanish languageClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 7, 2022 at 10:28pm
2
Most recent comment from Jelly Theme:Hello,Please use Loco Translate or similar plugin:https://wordpress.org/plugins/loco-translate/
caperegmbh
Black Overlay ScreenClosed
Dezibel - Music Band & Musician WordPress Theme
Updated November 22, 2022 at 11:10am
12
Most recent comment from Jelly Theme:Hello leisicatano,Could you create a new ticket with included login info? We are going to fix the issue ASAP.
Michael Austin
Link issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 4, 2022 at 9:15pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
BobbiDeNiro
New PurchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 2, 2022 at 10:04pm
8
Most recent comment from Jelly Theme:Please don't update WPBakery. I've installed the latest compatible version.