Public Tickets
PrimeJanitorial
Plugin corrupted
Dezibel - Music Band & Musician WordPress Theme
Updated 4 days ago
17
Most recent comment from Jelly Theme:We are sorry for the delay. In order to get the refund please contact ThemeForest.
alexander_klutzny
WP Bakery Installation Error
Dezibel - Music Band & Musician WordPress Theme
Updated 4 days ago
2
Most recent comment from Jelly Theme:Hello,
Sorry for the delay. Could you please send us wp-admin login/password and website url as a private message? We are going to fix everything and also import the demo data.
aomwebsites
WPBakery Visual Composer
Dezibel - Music Band & Musician WordPress Theme
Updated 3 weeks ago
9
Most recent comment from Jelly Theme:Please check now with cleared browser cache.
Max Rose
WP Bakery plugin crashes site, cannot activate
Dezibel - Music Band & Musician WordPress Theme
Updated June 24, 2025 at 9:48pm
2
Most recent comment from Jelly Theme:Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and import the demo data as well.
scp3mx
money backClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 4, 2025 at 12:41pm
1
Most recent comment from scp3mx:c91a8ddc-c016-4857-8b64-8ed3a6d2f333money back plsthanjk you
James widener
Demo Content import and WPBakery issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 24, 2025 at 5:18am
2
Most recent comment from James widener:fixed the Bakery issue, had to use older php version. Opening new ticket for demo help.
Pzikhodell
Plantilla obsoleta para funcionar con WordPressClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 23, 2024 at 11:37pm
15
Most recent comment from Pzikhodell:Ok thank you. I will remain attentive.
Loc
The page cannot load the theme correctlyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 10, 2024 at 10:29am
4
Most recent comment from Jelly Theme:All done! Please check with manually cleared browser cache.
mrakapo
Demo Content ImportationClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 26, 2024 at 7:50pm
10
Most recent comment from Jelly Theme:If you, for example, only want to show 2 socials.
batakodesign
installClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 26, 2024 at 9:06am
6
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Prasang Sharma
not able to work around this theme so many errors. can i expect a refund or soluition here please?Closed
Dezibel - Music Band & Musician WordPress Theme
Updated April 10, 2024 at 11:41am
7
Most recent comment from Jelly Theme:This change was added using this custom CSS code: see attach.Could you remove it?
Lucas Chiarello
Problema ao instalar PluginsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 8, 2024 at 6:57pm
5
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Patrick Meurs
Changing font and colorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 17, 2024 at 6:31pm
3
Most recent comment from Patrick Meurs:Thank you kindly for your reply,Since I'm building the site for a friend of mine, I'll have to check with him if he feels the necessity to change it. It was more a general inquiry. I'll ...
Patrick Meurs
Blog post text hardly readable in dark modeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 17, 2024 at 6:28pm
3
Most recent comment from Patrick Meurs:Thank you! Much better now
Patrick Meurs
WPBakery causes critical errorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 14, 2024 at 10:52am
7
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...