Public Tickets
VALENTINA
Cannot installClosed
Muziq - Music Band & Musician WordPress Theme
Updated November 7, 2021 at 2:05pm
2
Most recent comment from Jelly Theme:Hello,Please take a look at https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
sansani
cannot install demoClosed
Elixir - Restaurant WordPress Theme
Updated October 28, 2021 at 10:18pm
2
Most recent comment from Jelly Theme:Hello,Please check now with clean cache. Make sure to load and assign your own Slider Images: https://www.primaepoiristorante.it/wp-admin/post.php?post=191&action=edit
pixelsmllc
see the mentioned link file is missing in my purchased folderClosed
Manson - Creative Agency HTML Template
Updated October 28, 2021 at 2:44pm
16
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Joedaki
theme not wirking after WP UpdateClosed
Elixir - Restaurant WordPress Theme
Updated October 26, 2021 at 4:13pm
7
Most recent comment from Jelly Theme:Could you check now with clear browser cache?
richard
wordpress themeClosed
Musize - Music Band & Musician Template
Updated October 21, 2021 at 6:36pm
2
Most recent comment from Jelly Theme:Hello,Unfortunately, you cannot install templates, only WordPress themes. Please take a look at https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-er ...
Brigitte
Slider RevolutionClosed
Manson - Creative Agency WordPress Theme
Updated October 21, 2021 at 1:25pm
2
Most recent comment from Jelly Theme:Hello,Could you deactivate WP_DEBUG? Or use:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
soulbanerock
Black screenClosed
Muziq - Music Band & Musician WordPress Theme
Updated October 20, 2021 at 6:04pm
8
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Sabrina Marroquin Godina
My theme is not workingClosed
Elixir - Restaurant HTML Responsive Template
Updated October 18, 2021 at 7:11pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything quick!
UmojaSounds
ErrorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 18, 2021 at 2:40pm
6
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
emiliano
categories on discograpyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 18, 2021 at 11:12am
2
Most recent comment from Jelly Theme:Hello,Unfortunately, no.
Oleksii Yarmarkin
Where can I find instructions for installing a templateClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 16, 2021 at 7:05pm
8
Most recent comment from Jelly Theme:Hello UmojaSounds,I've answered in your ticket. Could you check?
Marie Royer
ResponsiveClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated October 13, 2021 at 2:25pm
4
Most recent comment from Jelly Theme:Ah yes, sorry. Please add this code to Appearance > Customize > Additional CSS:
@media (max-width: 992px) { .features div[class*="col-"] {min-height: 100px !important;} }
kajeprojek
css stylesheet missing troubleshooting did not workClosed
Sonorama - Onepage Music Template
Updated October 8, 2021 at 2:59pm
4
Most recent comment from Jelly Theme:Sonorama is not a theme but a template. You cannot install templates. Please check the guide from ThemeForest.
Silvia Rodriguez Calvo
resize de main imageClosed
Musize - Music Band & Musician Template
Updated October 6, 2021 at 11:19am
4
Most recent comment from Jelly Theme:Unfortunately, you cannot achieve that with Slider Revolution or any other full window slider because mobile and desktop have different screen ratios.
Marie Royer
customize pagesClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated October 4, 2021 at 7:25pm
10
Most recent comment from Jelly Theme:Please go to Themes > Editor > footer.php > comment columns you want like this: see attach.