Public Tickets
Torben
WP Bakery crashes WordpressClosed
Muziq - Music Band & Musician WordPress Theme
Updated February 26, 2022 at 11:54pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
We are going to fix this ASAP.
James Miller
Social Media links/icons at tbottomClosed
Sonorama - Music Band & Musician WordPress Theme
Updated February 26, 2022 at 11:53pm
6
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Lawrence
theme templateClosed
Manson - Creative Agency WordPress Theme
Updated February 25, 2022 at 7:24pm
2
Most recent comment from Jelly Theme:Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to install and import the demo data. Which demo would you like?
Can we delete the current da ...
Kyle Alen
Margins, Padding don't work?/Heading FontsClosed
EPIC - Responsive Multi-Purpose Theme
Updated February 21, 2022 at 8:15pm
2
Most recent comment from Jelly Theme:Hello,In order to add a space please use "Content separator" element.In order to add custom fonts please follow https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
BadeelOm
Installing the theme in WordPressClosed
Paladar - Restaurant HTML Template
Updated February 21, 2022 at 8:08pm
4
Most recent comment from Jelly Theme:Please contact them for a refund.
Matthew DeLuca
Question about view and layoutClosed
Elixir - Restaurant HTML Responsive Template
Updated February 14, 2022 at 12:21pm
3
Most recent comment from Jelly Theme:Hello,Each archive represents a unique design: classic, american, asian and italian. Unzip them and look inside for index.html (one page) and index-multipage.html (multipage).Please also note that the ...
Imran Khalique
I need a static image to placehold for the video on mobileClosed
Soundlab - Music Band & Musician Template
Updated February 4, 2022 at 12:39pm
2
Most recent comment from Jelly Theme:Hello,Our template uses YTPlayer js library, so please use https://github.com/pupunzi/jquery.mb.YTPlayer/wiki:
mobileFallbackImage: absolute/path/to/image (string) The path to the fallback image in c ...
saman
issue with black screenClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 3, 2022 at 10:50am
5
Most recent comment from Jelly Theme:Please check now with clear cache. I've also imported the slider demo, so you can add it to your homepage.
mwmediaslovakia
Lot ot problemsClosed
Musize - A Vivid Music WordPress Theme
Updated January 26, 2022 at 7:30pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
We are going to import the demo data and check if everything is working and fix if needed.
axelgdesign
Editing Homepage / Reservation Form / Contact Form / Expanded MenuClosed
Elixir - Restaurant WordPress Theme
Updated January 26, 2022 at 12:12pm
10
Most recent comment from Jelly Theme:1. Please use Loco Translate. Make sure to select Custom: https://localise.biz/wordpress/plugin/beginners#addJust create an English translation and you'll be able to change texts.2. Please go to ...
Joel Bumba
URL images not workingClosed
Musize - Music Band & Musician Template
Updated January 24, 2022 at 12:41pm
2
Most recent comment from Jelly Theme:Hello,We aren't allowed to provide the demo images since their license doesn't allow commercial distribution.You can simply download them from http://jellydemos.com/html/musize/ by clickin ...
Gian luigi staffa
traduzioneClosed
Elixir - Restaurant HTML Responsive Template
Updated January 21, 2022 at 7:53pm
13
Most recent comment from Jelly Theme:Have you cleared your browser cache?Can XTranslate create two sets of menus: https://osteriabaiocco.com/wp-admin/nav-menus.php?
Kyle Alen
Black Over entire home page of siteClosed
EPIC - Responsive Multi-Purpose Theme
Updated January 21, 2022 at 7:11pm
6
Most recent comment from Jelly Theme:There was an issue with the google map api not working with https.
Darchaise
Revolution Slider Error: Slider with alias dezibel not foundClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 20, 2022 at 7:05pm
8
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Nikos
Not working homepage & black boxClosed
Elixir - Restaurant WordPress Theme
Updated January 19, 2022 at 10:50am
9
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...