Public Tickets
brshea
Carousel Formatting IssueClosed
Elixir - Restaurant WordPress Theme
Updated February 27, 2019 at 9:20am
2
Most recent comment from Jelly Theme:Hello,Because of https there was an issue with Google Maps, but I fixed it so now Galleries are working. Please check with clean browser's cache and let me know.
Darren Cantell
Header imagesClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated February 22, 2019 at 9:01pm
4
Most recent comment from Jelly Theme:It looks like there is incompatibility issue with WP 5. I've installed Classic Editor on your website which solved the issue.I am going to contact our developers for more robust solution. Get back to ...
linwilvic
Music playerClosed
Muziq - Music Band & Musician Template
Updated February 21, 2019 at 10:08am
4
Most recent comment from Jelly Theme:It doesn't work without clicking on View Album http://jellydemos.com/html/muziq/albums.html. I'll try to change the code. Could you please send us ftp login/password/url to your website as a private ...
tjdeaver
Open "Works" button link in new tabClosed
Berk - Minimal Portfolio WordPress Theme
Updated February 20, 2019 at 10:02am
2
Most recent comment from Jelly Theme:Hello,I think I've found the bit of code to adjust this in the Theme Functions file:Could you please send us wp-admin login/password as a private message, maybe there is a cache problem?
kadok89
Featured Artists section / Contact formClosed
Muziq - Music Band & Musician WordPress Theme
Updated February 18, 2019 at 9:58am
4
Most recent comment from Jelly Theme:You are welcome! I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate ...
Tomás
Theme bugsClosed
Elixir - Restaurant WordPress Theme
Updated February 15, 2019 at 7:24pm
11
Most recent comment from Jelly Theme:Hello,Working for me https://tppr.me/I85uP. Could you please send us a screenshot of what you see?Video backgrounds don't work on mobiles because of hardware, software and browser limitations. Usuall ...
Daniela Wienen
Cannot uload the theme to wordpressClosed
Muziq - Music Band & Musician Template
Updated February 15, 2019 at 3:19pm
2
Most recent comment from Jelly Theme:Hello,Could you please try to install it with FTP Method: https://envato.com/blog/install-themeforest-wordpress-theme/ (Option 2: Install your theme via FTP/SFTP)?
markusrehkopp
StyleClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated February 14, 2019 at 9:39am
12
Most recent comment from Jelly Theme:1. Glad you've resolved this yourself.2. Please use this code:
@media (max-width: 991px) { .invert .navbar-default .navbar-collapse { background-color: #000000 !important; }}3. Unfortunately, ...
kadok89
Demo Data import failureClosed
Muziq - Music Band & Musician WordPress Theme
Updated February 14, 2019 at 9:28am
2
Most recent comment from Jelly Theme:Hello,The problem is in your server performance https://www.hostinger.com/tutorials/504-gateway-timeoutPlease import the data without media files and then assign your own images to the content.
Identity-Graphics
Demo ContentClosed
EPIC - Responsive Multi-Purpose Theme
Updated February 13, 2019 at 6:44pm
8
Most recent comment from Jelly Theme:Perfect! I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
CRISTIN Davis
Sample Data won't loadClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 13, 2019 at 10:30am
4
Most recent comment from Jelly Theme:It looks like that there is a performance problem with your server. Please import only data (Pages, Posts,..) without importing media files and after assign your own images.You can also contact your h ...
Luisa
How to Make Top Menu TransparentClosed
Build - Construction & Carpentry WordPress Theme
Updated February 13, 2019 at 10:23am
2
Most recent comment from Jelly Theme:Hello,Please add this to Appearance > Customize > Additional CSS:
body.overflowed {padding-top: 90px !important}
kbaumbach
Visual ComposerClosed
Sonorama - Music Band & Musician WordPress Theme
Updated February 11, 2019 at 11:03am
69
Most recent comment from Jelly Theme:Franky,Please check WPBakery update here: https://jellythemes.ticksy.com/ticket/1350691/
Michael
Theme not working at allClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated February 8, 2019 at 7:34pm
2
Most recent comment from Jelly Theme:Hello,I am sorry but login info you've provided didn't work for us. Could you please check?I've checked the current state or the website and it's working correctly. Please add your logo by going to w ...
giampiero marcocci
to insert an elementClosed
Shoot - Fullscreen Photography WordPress Theme
Updated February 7, 2019 at 6:59pm
10
Most recent comment from Jelly Theme:I tried to send a test email using SMPT plugin http://giampieromarcocci.it/wp-admin/options-general.php?page=wp-mail-smtp&tab=test but for some reason:
There was a problem while sending the test em ...