Public Tickets
Derek Moore
Install ErrorClosed
Sonorama - Onepage Music Template
Updated January 18, 2019 at 10:13am
38
Most recent comment from Jelly Theme:You are making changes to Additional CSS on https://derekjamesmoore.com/wp-admin/customize.php?return=%2Fwp-admin%2F, correct?Did you make changes to this CSS
@media only screen and (max-width: 976px ...
mastho
galleryClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 18, 2019 at 10:00am
6
Most recent comment from Jelly Theme:I've made changes to footer.php so now everything in the footer should be centered. Please check and let me know.
Pierre APALOO
remove the black boot sliderClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 14, 2019 at 9:27pm
7
Most recent comment from Pierre APALOO:it done. ThanksBest Regards,
evesimonet
Visual composer not workingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 14, 2019 at 7:37pm
5
Most recent comment from Jelly Theme:At first please switch your theme to Twenty Seventeen or similar. Next please remove old version of WPBakery. Now install new version and activate it. Switch the theme to Dezibel.If you still will hav ...
mfresh12
Setting up site as a one page siteClosed
Muziq - Music Band & Musician WordPress Theme
Updated January 14, 2019 at 10:00am
4
Most recent comment from Jelly Theme:Could you please resend us login info as a private message? I need to check your current font size.
mrgianlucaperez
Mailchimp integrationClosed
Muziq - Music Band & Musician WordPress Theme
Updated January 14, 2019 at 9:51am
2
Most recent comment from Jelly Theme:Hello,Unfortunately, we didn't include any built-in functionality to integrate MailChimp with our theme.
mrgianlucaperez
Infinity event errorClosed
Muziq - Music Band & Musician WordPress Theme
Updated January 11, 2019 at 4:30pm
6
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Joedaki
Pictures are blurryClosed
Elixir - Restaurant WordPress Theme
Updated January 10, 2019 at 1:18pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We would like to check this issue ourselves.
Ludwik Krakowiak
installation errorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 9, 2019 at 2:21pm
2
Most recent comment from Jelly Theme:Hello,Could you please check this guide https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error?
Jonah Schrogin
Setting up the siteClosed
Sonorama - Music Band & Musician WordPress Theme
Updated January 9, 2019 at 12:19am
141
Most recent comment from Jonah Schrogin:Yes, that is the code I managed to figure out. Thank you!
westernfusion
slider_export.txt not foundClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 7, 2019 at 9:25am
5
Most recent comment from Jelly Theme:Hello Misterkeys99,Please use the file from the attachment. Thank you! And if you need our help in anything else please create a separate ticket.
Misterkeys99
slider revolutionClosed
Dezibel - Music Band & Musician WordPress Theme
Updated January 7, 2019 at 9:21am
2
Most recent comment from Jelly Theme:Hello,You don't need to buy Slider Revolution license in order to work correctly. Please check this guide on bundled plugins https://help.market.envato.com/hc/en-us/articles/115005593643-How-do-licen ...
mystcman
Theme questionsClosed
Elixir - Restaurant WordPress Theme
Updated January 4, 2019 at 7:18pm
2
Most recent comment from Jelly Theme:Hello,Could you please try to add this to Appearance > Customize > Additional CSS:
.jt_row { opacity: 1 !important;}
indigitalgroup
Removing sections from the Home PageClosed
Muziq - Music Band & Musician WordPress Theme
Updated January 4, 2019 at 9:52am
2
Most recent comment from Jelly Theme:Hello,All you need to do is to go one of the Child Pages and click Switch to Draft or if you want to remove it completely press Move to Trash. If you want to add one then create a Page and go to Page ...
Fressbrett
VISUAL COMPOSER ACTIVATIONClosed
Nixon - Creative One Page Multi-Purpose Theme
Updated January 4, 2019 at 9:47am
2
Most recent comment from Jelly Theme:Hello,You don't need to activate WPBakery in order to work. ThemeForest doesn't have option to include licenses for bundled plugins https://help.market.envato.com/hc/en-us/articles/115005593643-How-d ...