Public Tickets
mpk84
Cannot load demo content and mistake on siteClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 21, 2023 at 11:24am
6
Most recent comment from Jelly Theme:I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like ...
GoldieHen
jp playlistClosed
Musize - Music Band & Musician Template
Updated July 20, 2023 at 10:05am
4
Most recent comment from Jelly Theme:Your server doesn't allow to play it:https://srv909-files.hstgr.io/e97fe19216c51384/files/public_html/public_html/clients/assets/music/1-19%20-%20Electric%20Light%20Orchestra%20-%20Mr.%20Blue%20S ...
Daly
Missing stylesheetClosed
Sonorama - Music Band & Musician WordPress Theme
Updated July 16, 2023 at 10:15pm
2
Most recent comment from Jelly Theme:Hello,You cannot install templates, unfortunately. More infohttps://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Aileen Hilgers
IssueClosed
Dezibel - Music Band & Musician WordPress Theme
Updated June 20, 2023 at 8:16pm
2
Most recent comment from Jelly Theme:Hello,Could you let us know more about your issue? What kind of issue did you encounter?
Crystalcity
How to install default Demo Template.Closed
Dezibel - Music Band & Musician WordPress Theme
Updated May 31, 2023 at 10:10am
2
Most recent comment from Jelly Theme:Hello,Please import the .xml file from the decibelrecordlabel.WordPress.2023-05-31.xml.zip as pages, posts and so on content and label as Slider Revolution slider.
Crystalcity
Corrupt FileClosed
Dezibel - Music Band & Musician WordPress Theme
Updated May 28, 2023 at 8:03pm
2
Most recent comment from Jelly Theme:Hello,Please delete the current version and install the one from the attachment.
Menachem Hornbacher
Album PageClosed
Musize - Music Band & Musician Template
Updated May 26, 2023 at 9:12am
3
Most recent comment from Jelly Theme:Hello,Thank you very much for sharing this with us! We are going to include this in the next release.
Sander
Pagination in galleryClosed
Elixir - Restaurant WordPress Theme
Updated May 18, 2023 at 2:51pm
4
Most recent comment from Jelly Theme:Instead of Post Grid, try Media Grid or any other similar WPBakery element. Unfortunately, Elixir doesn't have the required functionality built-in.
walter
import failsClosed
Musize - A Vivid Music WordPress Theme
Updated May 10, 2023 at 9:20am
10
Most recent comment from walter:Dear Sir/Madame,I am used to work with themes in this way. I run countless websites and as said, when I purchase a theme, I import the demo with no problems, and then from the demo I start recreat ...
Sander
Change color of burger menu on mobileClosed
Elixir - Restaurant WordPress Theme
Updated May 9, 2023 at 8:00pm
2
Most recent comment from Jelly Theme:Hello,
Please add this code to Appearance > Customize > Additional CSS:
#header .navbar-toggle { color: white; }
Sander
Center main slider on mobileClosed
Elixir - Restaurant WordPress Theme
Updated May 9, 2023 at 7:59pm
2
Most recent comment from Jelly Theme:Hello,Could you go to style.css and comment these lines: see attach.
hideakimiyagi
sonorama???Closed
Sonorama - Music Band & Musician WordPress Theme
Updated May 1, 2023 at 8:39am
81
Most recent comment from Jelly Theme:Hello,Please follow this guide on how to extend support:https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Menno
visual basics and demo installing failsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 30, 2023 at 8:57pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
Which demo would you like?
Rosemary
refund support feeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 28, 2023 at 7:51am
2
Most recent comment from Jelly Theme:Hello,Could you tell us more about what is the issue with the theme?
Rosemary
refund support feeClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 28, 2023 at 6:32am
1
Most recent comment from Rosemary:I messaged last week, i am awaitng confirmarin on my refund. As i had to buy a new theme.