Public Tickets
puni3k
Translating contactClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated October 9, 2023 at 10:33am
4
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Marla Hidalgo
image resizeClosed
Musize - Music Band & Musician Template
Updated October 3, 2023 at 9:22am
4
Most recent comment from Jelly Theme:Please refer to your other ticket. When you update the file it should also change the image issue.
Eva Jansssen
Implemented plugins updates neededClosed
Berk - Minimal Portfolio WordPress Theme
Updated October 1, 2023 at 9:26pm
11
Most recent comment from Jelly Theme:This is correct. Even so it shows that there is an update available, the version I sent you is the most compatible with the theme.
puni3k
No visual composerClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated September 29, 2023 at 1:20pm
24
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
sarahjanemusic
Updating FontAwesome?Closed
Musize - A Vivid Music WordPress Theme
Updated September 19, 2023 at 1:04pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us ftp login/password/url to your website as a private message?
We will add the icon.
962306591
can't workClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 18, 2023 at 10:09pm
8
Most recent comment from Jelly Theme:Unfortunately, not with the current functionality. However, please take a look at WPBakery elements: Post or Media grids.
Ondrej Cechura
Instalation troubleClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 13, 2023 at 12:48pm
6
Most recent comment from Jelly Theme:The version of WPBakery didn't work with your version of WP.Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assis ...
Sam
Wpbakery not workingClosed
EPIC - Responsive Multi-Purpose Theme
Updated September 11, 2023 at 10:31am
7
Most recent comment from Sam:Hi Jelly,Please respond to the refund request I filed on Envato:https://themeforest.net/refund_requests/21019634-6a88-4fdd-88e6-5c6b0607b355?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=syse ...
Lavar
Social Media IconsClosed
Berk - Minimal & Cool Portfolio Template
Updated September 5, 2023 at 7:19pm
6
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
brshea
PHP updatesClosed
Elixir - Restaurant WordPress Theme
Updated September 3, 2023 at 7:23pm
8
Most recent comment from Jelly Theme:The whole image cannot be visible on mobiles because of mobile screen ration. However, I've made some adjustments to style.css to make it centered. Could you clear server's cache, because I ...
Irene Tempestini
Problem with installationClosed
Vyrva- Music Band & Musician Template
Updated August 31, 2023 at 8:44pm
8
Most recent comment from Jelly Theme:Please take a look at my first message:https://jellythemes.ticksy.com/ticket/3447807/#comment-18339662You cannot install templates on WordPress.
lsnyder637
Trouble Installing Demo ContentClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated August 29, 2023 at 1:43pm
8
Most recent comment from Jelly Theme:Logo. Please go to https://i13.233.myftpupload.com/wp-admin/admin.php?page=revslider&view=slide&id=static_1Page Builder. In order to edit a page, you need to go to wp-admin > Pages > find the parent ...
David Morris
Having problems finding the templatesClosed
Musize - A Vivid Music WordPress Theme
Updated August 29, 2023 at 8:30am
42
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
vanessa savoldelli
Want to remove a default sentenceClosed
Marlon - Agency & Portfolio WordPress Theme
Updated August 28, 2023 at 8:46am
2
Most recent comment from Jelly Theme:Hello,
Please add this code to Appearance > Customize > Additional CSS:
.get-touch-content p:last-child { display: none !important; }
thedrewjobs
CSS StylesheetClosed
Vyrva- Music Band & Musician Template
Updated August 27, 2023 at 9:06pm
4
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.