Public Tickets
digitalversedsoft
Theme Installation Issue
Dezibel - Music Band & Musician WordPress Theme
Updated 4 hours ago
9
Most recent comment from Jelly Theme:This is the file I am importing: see attach. Is it empty on your side? The theme doesn't affect WordPress Import in any way, so the issue is on server's side, I am afraid.
Did you downloade ...
Max Rose
WP Bakery plugin crashes site, cannot activate
Dezibel - Music Band & Musician WordPress Theme
Updated 6 days ago
2
Most recent comment from Jelly Theme:Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and import the demo data as well.
arabyatahmad
Icons
Murdock - Barbershop & Hair Salon HTML Template
Updated 2 weeks ago
2
Most recent comment from Jelly Theme:Hello,
Please send us a link to your website, so we can check HTML structure as well as CSS.
Milkis Nicolas
The template doesn't load, it gives me errors, please give me another one that worksnot functioningClosed
Musize - Music Band & Musician Template
Updated April 27, 2025 at 2:27pm
4
Most recent comment from Jelly Theme:Please contact Themeforest for the refund.
technotanguero
Musize VideoClosed
Musize - A Vivid Music WordPress Theme
Updated April 7, 2025 at 11:14am
2
Most recent comment from Jelly Theme:Hello,
https://www.instagram.com/reel/DHvc2A1IaxU isn't a link to the video itself, but to Instagram page. Is it possible to have a direct link to the video?
scp3mx
money backClosed
Soundlab - Music Band & Musician Template
Updated April 6, 2025 at 6:51pm
4
Most recent comment from Jelly Theme:Please contact ThemeForest about the refund.
scp3mx
money backClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 4, 2025 at 12:41pm
1
Most recent comment from scp3mx:c91a8ddc-c016-4857-8b64-8ed3a6d2f333money back plsthanjk you
technotanguero
DemoClosed
Musize - Music Band & Musician Template
Updated April 4, 2025 at 10:24am
6
Most recent comment from Jelly Theme:ovidiuisac,
Usually this is because of some issues with the server itself. As the theme itself doesn't affect the importing process. Everything is done with WordPress Import plugin.
Ivona
Demo importClosed
Marlon - Agency & Portfolio WordPress Theme
Updated March 30, 2025 at 6:09pm
2
Most recent comment from Jelly Theme:Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to import everything.
simicivan
Style.cssClosed
Elixir - Restaurant HTML Responsive Template
Updated March 9, 2025 at 9:10pm
4
Most recent comment from Jelly Theme:Could you please send us wp-admin login/password and website url as a private message?
James widener
Demo Content import and WPBakery issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated February 24, 2025 at 5:18am
2
Most recent comment from James widener:fixed the Bakery issue, had to use older php version. Opening new ticket for demo help.
stan
plugin stop workingClosed
Manson - Creative Agency WordPress Theme
Updated February 12, 2025 at 12:43am
4
Most recent comment from stan:https://smallislandservices.com/wp-admin/patsmalls1lzc2aB$pd2vW6E%6g5V(QR8X
Tam VO
installetion failedClosed
Elixir - Restaurant WordPress Theme
Updated February 9, 2025 at 6:41pm
2
Most recent comment from Jelly Theme:Hello,
Are you trying to install a WordPress theme or a template? Unfortunately, it's not possible to install templates.
More info: https://help.market.envato.com/hc/en-us/articles/202821510-Them ...
toba
Customise error on Marlon Creative Agency WP ThemeClosed
Marlon - Agency & Portfolio WordPress Theme
Updated January 29, 2025 at 11:37am
9
Most recent comment from Jelly Theme:Please contact ThemeForest about the refund.
Acrosssound
menus inicioClosed
Muziq - Music Band & Musician WordPress Theme
Updated January 26, 2025 at 9:40pm
9
Most recent comment from Jelly Theme:All issues have been resolved? Could you let me know?