Public Tickets
John
Video player
Muziq - Music Band & Musician Template
Updated 3 days ago
8
Most recent comment from Jelly Theme:We are sorry for the delay.
Maybe if we update the video player library, it will work.
Could you please send us ftp login/password/url to your website as a private message?
trmupstage1
font awesome issueClosed
Muziq - Music Band & Musician WordPress Theme
Updated 3 weeks ago
11
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
PrimeJanitorial
Plugin corrupted
Dezibel - Music Band & Musician WordPress Theme
Updated July 23, 2025 at 9:38pm
17
Most recent comment from Jelly Theme:We are sorry for the delay. In order to get the refund please contact ThemeForest.
Ahmet Erkaslan
Theme error
Elixir - Restaurant HTML Responsive Template
Updated July 23, 2025 at 9:36pm
6
Most recent comment from Jelly Theme:Sorry for the delay. Please take a look at
https://wordpress.org/plugins/loco-translate/
alexander_klutzny
WP Bakery Installation Error
Dezibel - Music Band & Musician WordPress Theme
Updated July 23, 2025 at 9:36pm
2
Most recent comment from Jelly Theme:Hello,
Sorry for the delay. Could you please send us wp-admin login/password and website url as a private message? We are going to fix everything and also import the demo data.
trmupstage1
colorsClosed
Muziq - Music Band & Musician Template
Updated July 10, 2025 at 7:10pm
4
Most recent comment from Jelly Theme:The profile is called paletteoriginal.
trmupstage1
mail.php doesn't return to websiteClosed
Muziq - Music Band & Musician Template
Updated July 9, 2025 at 11:01am
2
Most recent comment from Jelly Theme:Hello,
Since you are using a template, it only provides you with the design without PHP functionality. Please follow this guide:
https://jellythemes.ticksy.com//article/8964/
William Lai
The panels on the carousel component on the home page....opens a pop up window for inserting images.....I was wondering if instead of a pop up window there is the option of clicking into a web page template? Does the solido web template have additional web page templates that I can insert with text and images.Closed
Solido - Responsive One Page Multi-Purpose Theme
Updated July 7, 2025 at 10:55am
2
Most recent comment from Jelly Theme:Hello,
Unfortunately, you need to customize the source code for this. Only One page is available at the moment.
aomwebsites
WPBakery Visual ComposerClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 6, 2025 at 10:37pm
9
Most recent comment from Jelly Theme:Please check now with cleared browser cache.
Kai
Paladar Restaurant HTML TemplateClosed
Paladar - Restaurant HTML Template
Updated July 2, 2025 at 11:53am
2
Most recent comment from Jelly Theme:Hello,
Please contact ThemeForest to refund the template.
Max Rose
WP Bakery plugin crashes site, cannot activateClosed
Dezibel - Music Band & Musician WordPress Theme
Updated June 24, 2025 at 9:48pm
2
Most recent comment from Jelly Theme:Hello,
Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and import the demo data as well.
arabyatahmad
IconsClosed
Murdock - Barbershop & Hair Salon HTML Template
Updated June 18, 2025 at 12:08am
2
Most recent comment from Jelly Theme:Hello,
Please send us a link to your website, so we can check HTML structure as well as CSS.
Milkis Nicolas
The template doesn't load, it gives me errors, please give me another one that worksnot functioningClosed
Musize - Music Band & Musician Template
Updated April 27, 2025 at 2:27pm
4
Most recent comment from Jelly Theme:Please contact Themeforest for the refund.
technotanguero
Musize VideoClosed
Musize - A Vivid Music WordPress Theme
Updated April 7, 2025 at 11:14am
2
Most recent comment from Jelly Theme:Hello,
https://www.instagram.com/reel/DHvc2A1IaxU isn't a link to the video itself, but to Instagram page. Is it possible to have a direct link to the video?
scp3mx
money backClosed
Soundlab - Music Band & Musician Template
Updated April 6, 2025 at 6:51pm
4
Most recent comment from Jelly Theme:Please contact ThemeForest about the refund.