Public Tickets
kasam panya
site demo not work can you please help me
Sonorama - Onepage Music Template
Updated 17 hours ago
2
Most recent comment from Jelly Theme:Hello,
Could you please send us ftp login/password/url to your website as a private message?
Shubham Sharma
tinkercad
Marlon - Agency & Portfolio WordPress Theme
Updated 1 week ago
1
Most recent comment from Shubham Sharma:make the blog for the person working on the tinkercad and started with the projects on the arduino and learning basic output commands to advanced output and from the basic input commands from the sens ...
Tom Pijnappel
CRITICAL ERROR WITH ELEMENTOR
Musize - Music Band & Musician Template
Updated 2 weeks ago
4
Most recent comment from Jelly Theme:Hello,
We are sorry for the delay.
Could you please send us wp-admin login/password and website url as a private message?
John
Video player
Muziq - Music Band & Musician Template
Updated November 4, 2025 at 9:55am
10
Most recent comment from Jelly Theme:We are sorry for the delay. Could you try adding this code to /styles/main.css:
video.embed-responsive-item { height: 100vh; width: 100%; object-fit: fill; }
aomwebsites
Music Player issues
Dezibel - Music Band & Musician WordPress Theme
Updated October 6, 2025 at 11:48am
25
Most recent comment from Jelly Theme:Do you need our help or have managed to fix the issue?
Rosemary
The theme is broken its needs an updateClosed
Musize - A Vivid Music WordPress Theme
Updated September 25, 2025 at 10:38am
2
Most recent comment from Jelly Theme:Hello,
Are you referring to Overable - Professional Music WordPress theme or Musize theme?
trmupstage1
font awesome issueClosed
Muziq - Music Band & Musician WordPress Theme
Updated August 19, 2025 at 1:20pm
11
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
PrimeJanitorial
Plugin corruptedClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 23, 2025 at 9:38pm
17
Most recent comment from Jelly Theme:We are sorry for the delay. In order to get the refund please contact ThemeForest.
Ahmet Erkaslan
Theme errorClosed
Elixir - Restaurant HTML Responsive Template
Updated July 23, 2025 at 9:36pm
6
Most recent comment from Jelly Theme:Sorry for the delay. Please take a look at
https://wordpress.org/plugins/loco-translate/
alexander_klutzny
WP Bakery Installation ErrorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 23, 2025 at 9:36pm
2
Most recent comment from Jelly Theme:Hello,
Sorry for the delay. Could you please send us wp-admin login/password and website url as a private message? We are going to fix everything and also import the demo data.
trmupstage1
colorsClosed
Muziq - Music Band & Musician Template
Updated July 10, 2025 at 7:10pm
4
Most recent comment from Jelly Theme:The profile is called paletteoriginal.
trmupstage1
mail.php doesn't return to websiteClosed
Muziq - Music Band & Musician Template
Updated July 9, 2025 at 11:01am
2
Most recent comment from Jelly Theme:Hello,
Since you are using a template, it only provides you with the design without PHP functionality. Please follow this guide:
https://jellythemes.ticksy.com//article/8964/
William Lai
The panels on the carousel component on the home page....opens a pop up window for inserting images.....I was wondering if instead of a pop up window there is the option of clicking into a web page template? Does the solido web template have additional web page templates that I can insert with text and images.Closed
Solido - Responsive One Page Multi-Purpose Theme
Updated July 7, 2025 at 10:55am
2
Most recent comment from Jelly Theme:Hello,
Unfortunately, you need to customize the source code for this. Only One page is available at the moment.
aomwebsites
WPBakery Visual ComposerClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 6, 2025 at 10:37pm
9
Most recent comment from Jelly Theme:Please check now with cleared browser cache.
Kai
Paladar Restaurant HTML TemplateClosed
Paladar - Restaurant HTML Template
Updated July 2, 2025 at 11:53am
2
Most recent comment from Jelly Theme:Hello,
Please contact ThemeForest to refund the template.