Public Tickets
Matteo
Album player and Gallery selectorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 28, 2021 at 10:34pm
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Franky
Video's section not straight lineClosed
Sonorama - Music Band & Musician WordPress Theme
Updated March 23, 2021 at 7:13pm
17
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Helton Gudin de Souza
slider speedClosed
Soundlab - Music Band & Musician Template
Updated March 21, 2021 at 9:59pm
2
Most recent comment from Jelly Theme:Hello,Please check https://github.com/nicinabox/superslides.You need to add animation_speed $('#slides').superslides({ and then check with clean cache.
chereshkata
Installation and plugin code errorsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 17, 2021 at 4:15pm
8
Most recent comment from Jelly Theme:Old versions of Slider Revolution and WPBakery. We are sorry for the inconvenience.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happ ...
jungesdesign
CaptchaClosed
Muziq - Music Band & Musician WordPress Theme
Updated March 17, 2021 at 9:55am
2
Most recent comment from Jelly Theme:Hello,Please use Contact Form 7: https://contactform7.com/recaptcha/
Andrew Blenkinsop
page content disappears when I resize browser windowClosed
EPIC - Responsive Multi-Purpose Theme
Updated March 16, 2021 at 8:59am
2
Most recent comment from Jelly Theme:Hello,
Please add this code to Appearance > Customize > Additional CSS or at the end of style.css:
.jt_row { opacity: 1 !important; }
Helton Gudin de Souza
New Video - YouTubeClosed
Soundlab - Music Band & Musician Template
Updated March 15, 2021 at 4:15pm
9
Most recent comment from Jelly Theme:Perfect and thank you very much!
Ibrahim Quayum
Want to buy the Manson theme , but need some infoClosed
Manson - Creative Agency WordPress Theme
Updated March 11, 2021 at 6:48pm
4
Most recent comment from Jelly Theme:Manson uses Elementor, so you can follow this guide on how to embedded a youtube video: https://elementor.com/blog/embed-video-wordpress
zeyadamin
Menu Problem on IPad ProClosed
Manson - Creative Agency WordPress Theme
Updated March 10, 2021 at 10:21am
12
Most recent comment from Jelly Theme:This happens because youtube video and mobile (or table) screens have different screen ratios. Could you try uploading your video to your site and then use HTML5 video with "Force Cover Mode" enabled� ...
egliedman
black screen popup bugClosed
Dezibel - Music Band & Musician WordPress Theme
Updated March 8, 2021 at 3:23pm
5
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Pae4128
Facebook icon and fontsClosed
Berk - Minimal Portfolio WordPress Theme
Updated March 8, 2021 at 10:36am
4
Most recent comment from Jelly Theme:It works with disabled Google Fonts plugin: https://tppr.me/xPgSr. Otherwise it overrides CSS rules, even with !important.Facebook icon also should work now.
Wallace Oliveira
Soon disappearingClosed
Marlon - Creative Agency Portfolio HTML Template
Updated March 8, 2021 at 10:27am
2
Most recent comment from Jelly Theme:Hello,Could you send us a link to your website?
Rajini Garg
the tehem not working with 5.6.1Closed
Storm - Creative Multi-Purpose WordPress Theme
Updated March 7, 2021 at 9:16pm
13
Most recent comment from Jelly Theme:Please go to themes/storm-jellythemes/js/default.js and find lines 333 (text) and 346 (images). Change slideSpeed > save > check with clean cache.
Jay
Issues on Menu Wordpress 5.6Closed
Muziq - Music Band & Musician Template
Updated March 7, 2021 at 9:05pm
3
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
Norman Winter
Website is not working anymoreClosed
Sonorama - Onepage Music Template
Updated March 7, 2021 at 9:04pm
6
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...