Public Tickets
kairostrogir
can't install the demoClosed
Elixir - Restaurant WordPress Theme
Updated January 20, 2021 at 2:05pm
6
Most recent comment from Jelly Theme:There was an issue with WP 5.6 so update fixed it. We apologize for the issue.
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to ...
iagom1
Can't import media from xmlClosed
Build - Construction & Carpentry WordPress Theme
Updated January 20, 2021 at 10:02am
2
Most recent comment from Jelly Theme:Hello,Could you try removing your current data and then import the .xml file from the archive from the attachment?
eren
wrong purchaseClosed
Elixir - Restaurant HTML Responsive Template
Updated January 20, 2021 at 10:00am
4
Most recent comment from Jelly Theme:Hello,Unfortunately, we unable to refund from here. Could you contact ThemeForest?
zeyadamin
No Slides on Revolution SliderClosed
Manson - Creative Agency WordPress Theme
Updated January 19, 2021 at 10:25pm
4
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Batuhan Demir
Installing themeClosed
Soundlab - Music Band & Musician Template
Updated January 15, 2021 at 10:37am
4
Most recent comment from Jelly Theme:Please contact ThemeForest about this.
Hasan Azam
FeatureClosed
Soundlab - Music Band & Musician Template
Updated January 13, 2021 at 6:47pm
4
Most recent comment from Jelly Theme:At the moment tThis can only be done through the customization. Please upload it online and send us FTP access so we can check it.
Nate Holman
Rebirth JS elements are brokenClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated January 11, 2021 at 10:39am
7
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Andi Creffield
Theme now breaksClosed
Nixon - Creative One Page Multi-Purpose Theme
Updated January 8, 2021 at 6:03pm
10
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
jvalenzuelars
Menu doesn't appear when using multisection pageClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 31, 2020 at 7:44pm
2
Most recent comment from Jelly Theme:Hello,I've update WPBakery and enabled Dezibel Options > Dark version. Please check and let me know.
jvalenzuelars
wp bakery builder not showingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 31, 2020 at 7:24pm
2
Most recent comment from Jelly Theme:Hello,Please check now with clean cache and deactivated jQuery Migrate.
Wendi Taranto
can't install american demoClosed
Elixir - Restaurant WordPress Theme
Updated December 31, 2020 at 10:44am
9
Most recent comment from Jelly Theme:Please download the theme documentation from ThemeForest > Download > All Files & Documentation.In order to edit pages please go to Chid pages instead of the parent one: https://tppr.me/RxKsFHere you ...
valerieangell
Cannot Use Visual CompserClosed
Elixir - Restaurant WordPress Theme
Updated December 29, 2020 at 9:54am
2
Most recent comment from Jelly Theme:Hello,Could you please update Elixir with the theme from the attachment, update WPBakery (after the theme update it'll ask you to update one) and check with clean cache?
VLSProductions
Error code on all pagesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated December 28, 2020 at 2:18pm
2
Most recent comment from Jelly Theme:Hello,We apologize for the issue. It seems there is some kind of incompatibility with WP 5.6.Please send us login info as a private message or install https://wordpress.org/plugins/enable-jquery-migr ...
sparky
problem with video link in galleryClosed
Sonorama - Onepage Music Template
Updated December 28, 2020 at 2:17pm
2
Most recent comment from Jelly Theme:Hello,Could you send us a screenshot to the issue or send us a link so we can check this ourselves?
Moe
Site stopped functioningClosed
Elixir - Restaurant WordPress Theme
Updated December 24, 2020 at 11:21am
3
Most recent comment from Jelly Theme:Hello,Please check now with clean cache.