Public Tickets
Paloma Nieto
i need a refundClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated December 10, 2020 at 10:58am
8
Most recent comment from Jelly Theme:Hello,Please contact ThemeForest about this.Please note that according to ThemeForest' refund rules https://themeforest.net/page/customer_refund_policy since you've already downloaded our ...
sonny cruz
New-01, 02, 03Closed
Soundlab - Music Band & Musician Template
Updated December 7, 2020 at 10:12pm
9
Most recent comment from Jelly Theme:Hello GaRaDes,Could you create a new ticket with included website URL so we can check?
Paloma Nieto
Theme Isn't workingClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated December 7, 2020 at 10:11pm
4
Most recent comment from Jelly Theme:I updated WPBakery and Slider Revolution. Please check now and let me know.
Robin Högdahl
CapthaClosed
Sonorama - Music Band & Musician WordPress Theme
Updated November 30, 2020 at 10:20am
2
Most recent comment from Jelly Theme:Hello,Unfortunately, this requires a customization we don't provide.It seems that the best solution is to use Contact Form 7.
norsegoods
Regular pageClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated November 30, 2020 at 10:18am
2
Most recent comment from Jelly Theme:Hello,
It seems that the only solution in this case is to select Page Photo Header and then hide it with CSS: https://tppr.me/xJ2rR
.intro{display:none !important;}
Please try and let me know.
jungesdesign
errorsClosed
Muziq - Music Band & Musician WordPress Theme
Updated November 25, 2020 at 10:15pm
6
Most recent comment from Jelly Theme:Not sure why it was removed, but I glad that it's fixed now.Please create a new ticket if you need our help in anything else.
Ezio
theme orionClosed
Orion Responsive Parallax One Page Portfolio
Updated November 25, 2020 at 7:21pm
12
Most recent comment from Jelly Theme:Oh, that's ok then. If you need anything else please create a new ticket.
eraygns
Murdock DemoClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated November 24, 2020 at 8:26pm
2
Most recent comment from Jelly Theme:Hello,Could you unzip the archive from the attachment and import the .xml file?
norsegoods
sticky menuClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated November 24, 2020 at 4:18pm
4
Most recent comment from Jelly Theme:Sorry about that. Please add this code as well:
@media (max-width: 991px){ header.overflow .navbar-brand img { height: 40px !important; } }
Ryan Wood
SliderClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated November 24, 2020 at 9:40am
4
Most recent comment from Jelly Theme:I updated WPBakery. Could you go to http://chopdbarbers.co.uk/wp-admin/post.php?post=124&action=edit&vcv-gutenberg-editor > click on WPBakery Page Builder button.
Giampiero
sliderClosed
Shoot - Fullscreen Photography WordPress Theme
Updated November 21, 2020 at 11:48am
4
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Ahsan
No Revolution SliderClosed
Manson - Creative Agency WordPress Theme
Updated November 20, 2020 at 10:21pm
31
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Andrew Sutton
Reservations problemClosed
Elixir - Restaurant HTML Responsive Template
Updated November 20, 2020 at 9:28am
4
Most recent comment from Jelly Theme:Sorry about that. Please make sure that mail() function is available and working on the server.Please also send us FTP access so we can make a couple of tests.
Ahsan
Footer Social IconsClosed
Manson - Creative Agency WordPress Theme
Updated November 19, 2020 at 10:08am
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
jean3419
logo or GIFClosed
Sonorama - Music Band & Musician WordPress Theme
Updated November 11, 2020 at 4:44pm
11
Most recent comment from Jelly Theme:It is hardcoded at the moment. But you can replace it completely with a gif image that includes Bars and DJ Franky text.