Public Tickets
Jimmi Larsen
Index Video DarkClosed
Musize - Music Band & Musician Template
Updated August 8, 2022 at 6:27pm
5
Most recent comment from Jelly Theme:There is a lot going on on the page, that's why it's waiting for so long.It seems that the best solution is to disable the loading screen first. Please go to style.css and add this in the e ...
Yonatan
Unable to install themeClosed
Muziq - Music Band & Musician WordPress Theme
Updated August 8, 2022 at 3:30pm
8
Most recent comment from Jelly Theme:Hello reinctm,Please create a new ticket with included purchase code.
Darchaise
how to edit ALBUM attributesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated August 4, 2022 at 10:49pm
13
Most recent comment from Jelly Theme:Please note that customizations aren't part of the support subscription.
Daval
Demo ContentClosed
Musize - Music Band & Musician Template
Updated July 27, 2022 at 10:04pm
8
Most recent comment from Jelly Theme:No. Just import dark.WordPress.2022-07-26.xml since it's contains all files for your demo.
rakeshsingh9901
Show Singles instead of an albumClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 24, 2022 at 8:58pm
2
Most recent comment from Jelly Theme:Hello,Unfortunately, what you are trying to achieve isn't supported by Dezibel.In order to change any text please install Loco Translate or similar plugin, create new translation in your site ...
rakeshsingh9901
Play songs from SpotifyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 24, 2022 at 8:56pm
2
Most recent comment from Jelly Theme:Hello,Unfortunately, you cannot use Spotify in Dezibel's Album/Tracks. However, you can just embed a spotify playlist by following this guide: https://www.elegantthemes.com/blog/wordpress/spotif ...
Jonathan
slider buttonsClosed
Soundlab - Music Band & Musician Template
Updated July 21, 2022 at 9:17am
7
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
caperegmbh
New favicon only displayed in admin areaClosed
Dezibel - Music Band & Musician WordPress Theme
Updated July 18, 2022 at 10:41am
2
Most recent comment from Jelly Theme:Hello,The favicon I am looking at: see attach.Could you send us similar screenshot with cleared browser cache?
Jeet
background image is cut off is getting cut offClosed
Elixir - Restaurant HTML Responsive Template
Updated July 13, 2022 at 8:34am
2
Most recent comment from Jelly Theme:Hello,At what resolution are you testing this?
seihahoeurn1
I can't find .xml file. How to import to Blogger?Closed
Musize - Music Band & Musician Template
Updated July 12, 2022 at 2:50pm
7
Most recent comment from Jelly Theme:2. Musize template uses jPlayer for music. Please take a look at this guide: http://jplayer.org/latest/developer-guide/#reference-html5-audio-streams
Jeet
file not openingClosed
Elixir - Restaurant HTML Responsive Template
Updated July 11, 2022 at 10:01am
4
Most recent comment from Jelly Theme:Is it uploaded to an online server? Could you try please and let us know?
Jeet
Page stuck on loadingClosed
Elixir - Restaurant HTML Responsive Template
Updated July 10, 2022 at 12:05am
7
Most recent comment from Jelly Theme:It seems that because you are using SSL certificate, some parts of the template don't work.Could you try finding http:// and replace them with https:// ?
Samuel
How can i install this template?Closed
Musize - Music Band & Musician Template
Updated July 8, 2022 at 10:30pm
4
Most recent comment from Jelly Theme:Unfortunately, we don't provide support for Blogspot. Please contact them about this.
idyc94
telechargement du theme sur wordpressClosed
Elixir - Restaurant HTML Responsive Template
Updated July 8, 2022 at 9:32am
5
Most recent comment from Jelly Theme:According to ThemeForest, you must purchase a new license for each domain you want to use it on.You cannot install templates on WordPress environment. Please contact ThemeForest about refunds.
Andrea
cant install the themeClosed
Uniform - Building & Construction HTML Template
Updated July 3, 2022 at 12:03pm
4
Most recent comment from Jelly Theme:Please take a look at https://thrive.design/everything-you-need-to-know-about-wordpress-themes-vs-templates/