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Public Tickets

ManuClaessens Can't edit pages due to WPBakery not workingClosed   Build - Construction & Carpentry WordPress Theme   Updated November 27, 2022 at 8:01pm   10 Most recent comment from Jelly Theme:I cannot login because of the error.Could you please send us ftp login/password/url to your website as a private message? Pae4128 works mobile display doesn't show normallyClosed   Berk - Minimal Portfolio WordPress Theme   Updated November 25, 2022 at 11:07am   6 Most recent comment from Jelly Theme:Could you check now and let me know? caperegmbh Black Overlay ScreenClosed   Dezibel - Music Band & Musician WordPress Theme   Updated November 22, 2022 at 11:10am   12 Most recent comment from Jelly Theme:Hello leisicatano,Could you create a new ticket with included login info? We are going to fix the issue ASAP. burcakk slider revolutionClosed Marlon - Agency & Portfolio WordPress Theme   Updated November 21, 2022 at 2:12pm   6 Most recent comment from Jelly Theme:All done. Please take a look at https://www.dijiworld.com.tr/revolution-slider/Go to https://www.dijiworld.com.tr/wp-admin/admin.php?page=mailchimp-for-wp > add API key. Follow the guide: http://j ... Marcellius Kevin need help updating imagesClosed Marlon - Agency & Portfolio WordPress Theme   Updated November 17, 2022 at 2:16pm   1 Most recent comment from Marcellius Kevin:nevermind 6khollywood Double FooterClosed Musize - A Vivid Music WordPress Theme   Updated November 15, 2022 at 11:34am   2 Most recent comment from Jelly Theme:Hello,Have you managed to fix this?You can change the footer by going to wp-admin > Templates > Saved Templates > Footer Blog Template. requiemmachine WPBakery Page Builder ErrorClosed   Muziq - Music Band & Musician WordPress Theme   Updated November 13, 2022 at 6:47pm   2 Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We are going to check everything.Please also try updating it with the archive from the attachment. indianna4 This page isn’t workingClosed Musize - A Vivid Music WordPress Theme   Updated November 10, 2022 at 4:24pm   4 Most recent comment from Jelly Theme:Please enable WP_DEBUG https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log and send us debug.log file, so we can take a look at the issue. Kittisak How can i cuzsomize album by my own musicClosed Musize - Music Band & Musician Template   Updated November 7, 2022 at 4:26pm   4 Most recent comment from Jelly Theme:Please go to musize/assets/js/playlist.js and find these two lines: see attach. Now replace with links to your files. Himanshu Yadav RefundClosed   EPIC - Responsive Multi-Purpose Theme   Updated November 4, 2022 at 12:06pm   2 Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We are going to fix everything and also import the demo data.About refunds please contact ThemeForest. Enio Freitas Images on templateClosed   Elixir - Restaurant HTML Responsive Template   Updated October 14, 2022 at 1:16pm   2 Most recent comment from Jelly Theme:Hello,Images aren't included because of copyright. If necessary, you can go to the demo site, download and replace them. Daniel InstallationClosed    Elixir - Restaurant WordPress Theme   Updated October 12, 2022 at 8:17pm   4 Most recent comment from Jelly Theme:Please check now with cleared cache. Everything should work. juanantonioc4 Error loadClosed Musize - A Vivid Music WordPress Theme   Updated October 7, 2022 at 4:41pm   2 Most recent comment from Jelly Theme:Hello,By default demo images aren't included. We can import them if necessary, however, usually users assign their own images.Please send us a login info as a private message and also tell us whi ... Michael Austin Link issuesClosed   Dezibel - Music Band & Musician WordPress Theme   Updated October 4, 2022 at 9:15pm   2 Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? axelgdesign LanguageClosed    Elixir - Restaurant WordPress Theme   Updated October 4, 2022 at 8:52am   4 Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.