Public Tickets
juanantonioc4
Error loadClosed
Musize - A Vivid Music WordPress Theme
Updated October 7, 2022 at 4:41pm
2
Most recent comment from Jelly Theme:Hello,By default demo images aren't included. We can import them if necessary, however, usually users assign their own images.Please send us a login info as a private message and also tell us whi ...
Michael Austin
Link issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 4, 2022 at 9:15pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
axelgdesign
LanguageClosed
Elixir - Restaurant WordPress Theme
Updated October 4, 2022 at 8:52am
4
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
axelgdesign
PDF to open in new windowClosed
Elixir - Restaurant WordPress Theme
Updated October 3, 2022 at 4:01pm
6
Most recent comment from Jelly Theme:I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like ...
Roy
RefundClosed
Elixir - Restaurant WordPress Theme
Updated October 2, 2022 at 8:18pm
2
Most recent comment from Jelly Theme:Hello,We can fix everything and also import any demo data you want. Just send us your login data as a private message and also which demo would you like.Please contact ThemeForest about refunds.
Kay Eilander
Video and Home BannerClosed
Elixir - Restaurant WordPress Theme
Updated September 19, 2022 at 5:09pm
2
Most recent comment from Jelly Theme:Hello,1. Mobile doesn't allow you to start background videos on load. They need to be clicked to start playing.2. Could you please send us wp-admin login/password as a private message?
axelgdesign
Map is not displayingClosed
Elixir - Restaurant WordPress Theme
Updated September 19, 2022 at 12:30pm
3
Most recent comment from reinctm:Good day,Hope you are well. I need assistance with loading my elixir wordpress theme.
axelgdesign
Links in FooterClosed
Elixir - Restaurant WordPress Theme
Updated September 18, 2022 at 9:11pm
5
Most recent comment from Jelly Theme:Unfortunately, we unable to help with customizations, since it's against ThemeForest's Support Policy.More info on how you can customize the code of the theme:https://kinsta.com/blog/how-to- ...
laure
contact formClosed
Muziq - Music Band & Musician WordPress Theme
Updated September 14, 2022 at 1:40pm
4
Most recent comment from Jelly Theme:Contact form should be in Muziq Jellythemes Plugin. Could you create a new translation for it and then check the form text inside.
axelgdesign
Gallery categoriesClosed
Elixir - Restaurant WordPress Theme
Updated September 6, 2022 at 7:22pm
2
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
nonarubio
URL "projects"Closed
Marlon - Agency & Portfolio WordPress Theme
Updated September 6, 2022 at 7:32am
19
Most recent comment from nonarubio:Done ;)
pixelecho
demo site home dark missingClosed
Musize - A Vivid Music WordPress Theme
Updated September 5, 2022 at 9:49am
4
Most recent comment from Jelly Theme:Thank you very much for the info! In some cases you need to refresh your permalinks by going to Settings > Permalinks > Save.How have you managed to fix this? Could you tell us more?
Dylan
Fix Musize Upcoming ShowsClosed
Musize - Music Band & Musician Template
Updated October 18, 2022 at 7:27pm
6
Most recent comment from Jelly Theme:Hello,Is it possible for you to change your review, since all issues are fixed?https://themeforest.net/ratings/340656
GairyJ
Wordpress 6.0.1 compatibilityClosed
Muziq - Music Band & Musician WordPress Theme
Updated September 4, 2022 at 9:13pm
10
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
BobbiDeNiro
New PurchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 2, 2022 at 10:04pm
8
Most recent comment from Jelly Theme:Please don't update WPBakery. I've installed the latest compatible version.