Public Tickets
indianna4
This page isn’t workingClosed
Musize - A Vivid Music WordPress Theme
Updated November 10, 2022 at 4:24pm
4
Most recent comment from Jelly Theme:Please enable WP_DEBUG https://help.dreamhost.com/hc/en-us/articles/360029327771-Enabling-the-WordPress-Debug-log and send us debug.log file, so we can take a look at the issue.
Kittisak
How can i cuzsomize album by my own musicClosed
Musize - Music Band & Musician Template
Updated November 7, 2022 at 4:26pm
4
Most recent comment from Jelly Theme:Please go to musize/assets/js/playlist.js and find these two lines: see attach. Now replace with links to your files.
Himanshu Yadav
RefundClosed
EPIC - Responsive Multi-Purpose Theme
Updated November 4, 2022 at 12:06pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
We are going to fix everything and also import the demo data.About refunds please contact ThemeForest.
Enio Freitas
Images on templateClosed
Elixir - Restaurant HTML Responsive Template
Updated October 14, 2022 at 1:16pm
2
Most recent comment from Jelly Theme:Hello,Images aren't included because of copyright. If necessary, you can go to the demo site, download and replace them.
Daniel
InstallationClosed
Elixir - Restaurant WordPress Theme
Updated October 12, 2022 at 8:17pm
4
Most recent comment from Jelly Theme:Please check now with cleared cache. Everything should work.
juanantonioc4
Error loadClosed
Musize - A Vivid Music WordPress Theme
Updated October 7, 2022 at 4:41pm
2
Most recent comment from Jelly Theme:Hello,By default demo images aren't included. We can import them if necessary, however, usually users assign their own images.Please send us a login info as a private message and also tell us whi ...
Michael Austin
Link issuesClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 4, 2022 at 9:15pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
axelgdesign
LanguageClosed
Elixir - Restaurant WordPress Theme
Updated October 4, 2022 at 8:52am
4
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
axelgdesign
PDF to open in new windowClosed
Elixir - Restaurant WordPress Theme
Updated October 3, 2022 at 4:01pm
6
Most recent comment from Jelly Theme:I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme and like ...
Roy
RefundClosed
Elixir - Restaurant WordPress Theme
Updated October 2, 2022 at 8:18pm
2
Most recent comment from Jelly Theme:Hello,We can fix everything and also import any demo data you want. Just send us your login data as a private message and also which demo would you like.Please contact ThemeForest about refunds.
Kay Eilander
Video and Home BannerClosed
Elixir - Restaurant WordPress Theme
Updated September 19, 2022 at 5:09pm
2
Most recent comment from Jelly Theme:Hello,1. Mobile doesn't allow you to start background videos on load. They need to be clicked to start playing.2. Could you please send us wp-admin login/password as a private message?
axelgdesign
Map is not displayingClosed
Elixir - Restaurant WordPress Theme
Updated September 19, 2022 at 12:30pm
3
Most recent comment from reinctm:Good day,Hope you are well. I need assistance with loading my elixir wordpress theme.
axelgdesign
Links in FooterClosed
Elixir - Restaurant WordPress Theme
Updated September 18, 2022 at 9:11pm
5
Most recent comment from Jelly Theme:Unfortunately, we unable to help with customizations, since it's against ThemeForest's Support Policy.More info on how you can customize the code of the theme:https://kinsta.com/blog/how-to- ...
laure
contact formClosed
Muziq - Music Band & Musician WordPress Theme
Updated September 14, 2022 at 1:40pm
4
Most recent comment from Jelly Theme:Contact form should be in Muziq Jellythemes Plugin. Could you create a new translation for it and then check the form text inside.
axelgdesign
Gallery categoriesClosed
Elixir - Restaurant WordPress Theme
Updated September 6, 2022 at 7:22pm
2
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.