Public Tickets
David
Install Demo problemClosed
Dezibel - Music Band & Musician WordPress Theme
Updated August 5, 2020 at 8:10am
4
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
Strike9
Missing Style.css folderClosed
Muziq - Music Band & Musician WordPress Theme
Updated August 4, 2020 at 8:09am
2
Most recent comment from Jelly Theme:Hello,Please check this guide: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Eva Jansssen
Slider revolution licenseClosed
Berk - Minimal & Cool Portfolio Template
Updated August 3, 2020 at 10:35am
32
Most recent comment from Jelly Theme:Please follow https://www.liontreegroup.com/responsive-web-design/how-to-make-revolution-slider-look-better-on-mobile-devices/ and change Layer Grid Size for each resolution.Please also note that yo ...
movesnexus
Formatting issuesClosed
EPIC - Responsive Multi-Purpose Theme
Updated July 23, 2020 at 9:29pm
2
Most recent comment from Jelly Theme:Hello,Since our Video Slider is being used in FullScreen mode it can be cut-off on some screens because of different ratios. Unfortunately, there is nothing we can do about it.You cannot play videos o ...
HCRMarketing
Video BackgroundClosed
EPIC - Responsive Multipurpose Template
Updated July 23, 2020 at 9:25pm
4
Most recent comment from Jelly Theme:It seems that Safari doesn't allow you to load https:// content on http:// website. I applied the fix from https://stackoverflow.com/questions/36541737/youtube-iframe-api-unable-to-post-message- ...
aveslee
Page Builder Not WorkingClosed
Build - Construction & Carpentry WordPress Theme
Updated July 22, 2020 at 5:07pm
8
Most recent comment from Jelly Theme:Please contact ThemeForest about the refund.
aveslee
Icons not loadingClosed
Build - Construction & Carpentry WordPress Theme
Updated July 22, 2020 at 8:53am
4
Most recent comment from Jelly Theme:Please check https://jellythemes.ticksy.com/ticket/2476768/#comment-12912716
Asad
how to import demo shop pageClosed
Muziq - Music Band & Musician Template
Updated July 20, 2020 at 6:13pm
2
Most recent comment from Jelly Theme:Hello,Are you referring to https://jellythemes.ticksy.com/ticket/2479035/?
nakaksh009
Shop pageClosed
Muziq - Music Band & Musician WordPress Theme
Updated July 20, 2020 at 6:12pm
7
Most recent comment from Jelly Theme:Hello,Please check this answer: https://jellythemes.ticksy.com/ticket/2438746/#comment-12898486As I said Muziq Template and Muziq WordPress Theme are two different products. You keep referring to ht ...
nakaksh009
Shop pageClosed
Muziq - Music Band & Musician Template
Updated July 20, 2020 at 9:48am
2
Most recent comment from Jelly Theme:Hello,Please check my answer: https://jellythemes.ticksy.com/ticket/2478272
Ryan Lange
new license for staging websiteClosed
Manson - Creative Agency HTML Template
Updated July 17, 2020 at 8:53pm
2
Most recent comment from Jelly Theme:Hello,Please download them with these links: http://jellydemos.com/wordpress/manson/demo/fullscreen.zip and http://jellydemos.com/wordpress/manson/demo/design-slider.zip.
BackToBlank
Video Background DemoClosed
Manson - Creative Agency WordPress Theme
Updated July 16, 2020 at 8:46am
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Danelle
ResponsivenessClosed
EPIC - Responsive Multi-Purpose Theme
Updated July 15, 2020 at 4:41pm
9
Most recent comment from Jelly Theme:We are sorry for the delay. Login page after I submitted login/pass form: https://tppr.me/3WOoLI cannot give you the code since it's quite extensive customization.
William Scholder
mail not workingClosed
Elixir - Restaurant HTML Responsive Template
Updated July 14, 2020 at 6:34pm
3
Most recent comment from Jelly Theme:Please also check this guide: https://jellythemes.ticksy.com//article/8964/
Ozyhcs
Cannot Edit Pages With Visual Composer ExtensionClosed
Elixir - Restaurant WordPress Theme
Updated July 14, 2020 at 8:23am
2
Most recent comment from Jelly Theme:Hello,Could you try updating WPBakery with the one from the attachment?Please also note that if you want to edit Home page, for example, you need to edit it's child pages instead of the main page ...