Public Tickets
MariaMena Kaiser
Theme Dezibel - PostsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 15, 2020 at 10:07am
12
Most recent comment from Jelly Theme:Please check now.
Broadway Washington
Theme forest purchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 13, 2020 at 1:01pm
5
Most recent comment from Jelly Theme:Please contact ThemeForest about this. We unable to refund from here.Maybe you could tell us more about the issue so we can help without accessing wp-admin.
michele schifano
errorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 12, 2020 at 10:54pm
39
Most recent comment from Jelly Theme:I am sorry, it seems that I didn't understand you correctly. You cannot lift it but I can hide it if you want?
kris66
stop audioClosed
Soundlab - Music Band & Musician Template
Updated October 12, 2020 at 9:25am
6
Most recent comment from Jelly Theme:Hello,You need to place it in the same file.Please make sure to clean your cache.
Oleksii Yarmarkin
Slider RevolutionClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 2, 2020 at 9:47am
6
Most recent comment from Jelly Theme:I updated WPBakery on the website. Please check and let me know.
Fbrogi
Visual composer versionClosed
Elixir - Restaurant WordPress Theme
Updated October 2, 2020 at 9:44am
12
Most recent comment from Jelly Theme:It seems that you've already find a solution: https://jellythemes.ticksy.com/ticket/2556477/Please tell us if you need our help in anything else.
Pae4128
Change FontClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 29, 2020 at 10:27am
5
Most recent comment from Jelly Theme:Ah yes, I am sorry. Could you add the code to /styles/theme-cool.css? Please also make sure to clean cache.
chabomaria
Artists section is not showing correctlyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 28, 2020 at 5:14pm
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
shinjirumarketing
One click installer not working at allClosed
Manson - Creative Agency WordPress Theme
Updated September 28, 2020 at 8:50am
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We are going to fix these issues.
GUILLAUMETConcept
I don't receive the email of the reservation form.Closed
Elixir - Restaurant WordPress Theme
Updated September 23, 2020 at 8:59pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
Pae4128
I can't find the sliderClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 23, 2020 at 9:14am
6
Most recent comment from Jelly Theme:I updated Slider Revolution and WPBakery. I also imported the slider archive so now https://anyadesign.co.th/revolution-slider-full/ works.Please check and let me know.
Pae4128
I want to change the portfolio's photoClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 21, 2020 at 8:58pm
2
Most recent comment from Jelly Theme:Hello,Please go to wp-admin > Works > Edit > Project Image and Featured Image.
Pae4128
I didn't find demo pageClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 21, 2020 at 8:44am
6
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Rosemary
canceling extended supportClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 19, 2020 at 10:15am
2
Most recent comment from Jelly Theme:Hello,Could you tell us more about the issue you are having? Maybe we can help.Please contact ThemeForest about refunds.
Filip Doležel
Problem with WPBakery Visual ComposerClosed
Elixir - Restaurant WordPress Theme
Updated September 17, 2020 at 4:35pm
2
Most recent comment from Jelly Theme:Hello,We apologize for the inconvenience. Please update WPBakery with the one from the attachment.