Public Tickets
jean3419
Wb Bakery pluginClosed
Sonorama - Music Band & Musician WordPress Theme
Updated October 27, 2020 at 1:28pm
8
Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else.
chabomaria
Newsletter section not workingClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 27, 2020 at 1:27pm
11
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
akazanzi
Visual composer and WPBakeryClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 27, 2020 at 9:22am
2
Most recent comment from Jelly Theme:Hello,I included the latest version of WPBakery in the attachment. Please update it.I also included decibel slider demo data archive. Please import it as well.
Valentino
RefundClosed
Soundlab - Music Band & Musician Template
Updated October 18, 2020 at 10:50pm
2
Most recent comment from Jelly Theme:Hello,Please contact ThemeForest about this. Unfortunately, we unable to refund from here.
Ahsan
Projects Should Not Open It's Detail PageClosed
Manson - Creative Agency WordPress Theme
Updated October 15, 2020 at 7:38pm
3
Most recent comment from Jelly Theme:Hello,I am sorry for the delay. What you are trying to achieve needs to be made through a customization. We unable to provide this, I am afraid.
MariaMena Kaiser
Theme Dezibel - PostsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 15, 2020 at 10:07am
12
Most recent comment from Jelly Theme:Please check now.
Broadway Washington
Theme forest purchaseClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 13, 2020 at 1:01pm
5
Most recent comment from Jelly Theme:Please contact ThemeForest about this. We unable to refund from here.Maybe you could tell us more about the issue so we can help without accessing wp-admin.
michele schifano
errorClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 12, 2020 at 10:54pm
39
Most recent comment from Jelly Theme:I am sorry, it seems that I didn't understand you correctly. You cannot lift it but I can hide it if you want?
kris66
stop audioClosed
Soundlab - Music Band & Musician Template
Updated October 12, 2020 at 9:25am
6
Most recent comment from Jelly Theme:Hello,You need to place it in the same file.Please make sure to clean your cache.
Oleksii Yarmarkin
Slider RevolutionClosed
Dezibel - Music Band & Musician WordPress Theme
Updated October 2, 2020 at 9:47am
6
Most recent comment from Jelly Theme:I updated WPBakery on the website. Please check and let me know.
Fbrogi
Visual composer versionClosed
Elixir - Restaurant WordPress Theme
Updated October 2, 2020 at 9:44am
12
Most recent comment from Jelly Theme:It seems that you've already find a solution: https://jellythemes.ticksy.com/ticket/2556477/Please tell us if you need our help in anything else.
Pae4128
Change FontClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 29, 2020 at 10:27am
5
Most recent comment from Jelly Theme:Ah yes, I am sorry. Could you add the code to /styles/theme-cool.css? Please also make sure to clean cache.
chabomaria
Artists section is not showing correctlyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 28, 2020 at 5:14pm
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
shinjirumarketing
One click installer not working at allClosed
Manson - Creative Agency WordPress Theme
Updated September 28, 2020 at 8:50am
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We are going to fix these issues.
GUILLAUMETConcept
I don't receive the email of the reservation form.Closed
Elixir - Restaurant WordPress Theme
Updated September 23, 2020 at 8:59pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?