Public Tickets
chabomaria
Artists section is not showing correctlyClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 28, 2020 at 5:14pm
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
shinjirumarketing
One click installer not working at allClosed
Manson - Creative Agency WordPress Theme
Updated September 28, 2020 at 8:50am
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message? We are going to fix these issues.
GUILLAUMETConcept
I don't receive the email of the reservation form.Closed
Elixir - Restaurant WordPress Theme
Updated September 23, 2020 at 8:59pm
2
Most recent comment from Jelly Theme:Hello,Could you please send us wp-admin login/password and website url as a private message?
Pae4128
I can't find the sliderClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 23, 2020 at 9:14am
6
Most recent comment from Jelly Theme:I updated Slider Revolution and WPBakery. I also imported the slider archive so now https://anyadesign.co.th/revolution-slider-full/ works.Please check and let me know.
Pae4128
I want to change the portfolio's photoClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 21, 2020 at 8:58pm
2
Most recent comment from Jelly Theme:Hello,Please go to wp-admin > Works > Edit > Project Image and Featured Image.
Pae4128
I didn't find demo pageClosed
Berk - Minimal Portfolio WordPress Theme
Updated September 21, 2020 at 8:44am
6
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Rosemary
canceling extended supportClosed
Dezibel - Music Band & Musician WordPress Theme
Updated September 19, 2020 at 10:15am
2
Most recent comment from Jelly Theme:Hello,Could you tell us more about the issue you are having? Maybe we can help.Please contact ThemeForest about refunds.
Filip Doležel
Problem with WPBakery Visual ComposerClosed
Elixir - Restaurant WordPress Theme
Updated September 17, 2020 at 4:35pm
2
Most recent comment from Jelly Theme:Hello,We apologize for the inconvenience. Please update WPBakery with the one from the attachment.
sonny cruz
Video to play on mobileClosed
Soundlab - Music Band & Musician Template
Updated September 17, 2020 at 3:50pm
16
Most recent comment from sonny cruz:Will do ! thanks for the help ! I also own Muqiz another nice music theme.thanks again !
Martin Eder
Elixir Theme isn´t workingClosed
Elixir - Restaurant WordPress Theme
Updated September 14, 2020 at 9:44pm
5
Most recent comment from Jelly Theme:Fbrogi,Lets continue our conversation in your ticket: https://jellythemes.ticksy.com/ticket/2538642/
Parichay
Reservation System isn't workingClosed
Elixir - Restaurant HTML Responsive Template
Updated September 12, 2020 at 7:38pm
9
Most recent comment from Jelly Theme:Tried to install the latest version of WPBakery but received this message:The uploaded file exceeds the upload_max_filesize directive in php.ini.Please contact the hosting provider and then update it ...
sonny cruz
Using the color stylesClosed
Soundlab - Music Band & Musician Template
Updated September 11, 2020 at 10:14am
4
Most recent comment from Jelly Theme:Glad to help! Please create a new ticket if you need our help in anything else.
Pfelton
Website code missingClosed
Soundlab - Music Band & Musician Template
Updated September 9, 2020 at 9:16am
8
Most recent comment from Jelly Theme:I am sorry. I thought that your were using one of our WordPress theme.Could you download the archive from the attachment, unzip it and replace /scripts/main.js with the file inside. Now clean your bro ...
fablesofangels
Portfolio/Projects Not DisplayingClosed
Manson - Creative Agency WordPress Theme
Updated September 8, 2020 at 9:09am
16
Most recent comment from Jelly Theme:Hello,We apologize for the inconvenience. Please check now with clean cache.
Jessica Burford
Visual Composer Update RequiredClosed
Elixir - Restaurant WordPress Theme
Updated September 8, 2020 at 8:50am
4
Most recent comment from Jelly Theme:I updated everything so now it should work.Could you also re-send these image: "...below error when I open Visual Editor." and "...and the below error occurs." ? Unfortunately, I didn't receive t ...