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Public Tickets

Sean Page setup issueClosed   Shoot - Fullscreen Photography WordPress Theme   Updated January 8, 2020 at 11:06pm   2 Most recent comment from Jelly Theme:Hello,Everything is correct. Images in albums must have an exact size of 381x307px otherwise this may break the layout. Jacob Perei Disable the Loading screenClosed   Storm - Creative Multi-Purpose WordPress Theme   Updated January 7, 2020 at 7:40pm   11 Most recent comment from Jelly Theme:Perfect! Very sorry for not telling you about the update. Please add your custom code to the new theme. It should work completely fine. I am currently closing the ticket. Please don’t hesitate to su ... Naima Bouznag Issue with Visual Composer under Sections & TitlesClosed   Sonorama - Music Band & Musician WordPress Theme   Updated January 6, 2020 at 7:43pm   2 Most recent comment from Jelly Theme:Hello,Could you please update WPBakery with the one from the attachment? If it doesn't help please send us wp-admin login/password and website url as a private message. Andrea Cittadini Problems importing the templatesClosed   Murdock - Barbershop & Hair Salon WordPress Theme   Updated January 6, 2020 at 10:05am   13 Most recent comment from Jelly Theme:cnjstewart,Please create a separate ticket with login info so we can check and fix this. Gustavo L. Salgado Install Storm ContentClosed   STORM | Creative One Page HTML5 Template   Updated December 30, 2020 at 7:40pm   5 Most recent comment from Jelly Theme:Please go to wp-admin > Tools > WordPress > Import .xml file. rojooooo Help to export the template or default pagesClosed    Elixir - Restaurant WordPress Theme   Updated December 24, 2019 at 12:09am   4 Most recent comment from Jelly Theme:Perfect! I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I would appreciate if you could please rate the Theme ... kariuka Video BackgroundClosed    Elixir - Restaurant WordPress Theme   Updated December 23, 2019 at 10:55am   2 Most recent comment from Jelly Theme:Hello,Have you managed to fix this? I can see the video background on the homepage: https://tppr.me/KdUtA Brian Artea Nav Links, Contact Form, Team/Clients SmartphoneClosed   Manson - Creative Agency HTML Template   Updated December 23, 2019 at 10:51am   2 Most recent comment from Jelly Theme:Hello,Unfortunately, we cannot provide customizations. Please contact developers on http://studio.envato.com/Please follow https://jellythemes.ticksy.com//article/8964/ except there is no need to f ... dantediaz2017 error when importing revolution slider demoClosed   Dezibel - Music Band & Musician WordPress Theme   Updated December 23, 2019 at 10:42am   18 Most recent comment from Jelly Theme:Hello,Please use https://wordpress.org/plugins/loco-translate/ or similar plugin. You can also go to dezibel-jellythemes-plugin/blocks/jellythemes.event-list.php lines 34-50 and edit the source cod ... Eva Jansssen Customizing styleClosed   Berk - Minimal Portfolio WordPress Theme   Updated December 23, 2019 at 10:32am   2 Most recent comment from Jelly Theme:Hello,Please follow this guide https://wpengine.com/resources/change-wordpress-font/. You can find font-familiy styles in styles/main.css.Please send a link to a page where we can see Post Grid elem ... Patrick Kanieski demo installationClosed   Dezibel - Music Band & Musician WordPress Theme   Updated December 20, 2019 at 10:47am   2 Most recent comment from Jelly Theme:Hello,1. Please follow https://www.youtube.com/watch?v=v7Y2zeWhTt0&list=PLOwxvIckHcg2zZoFf7dKUSVPk3qrA1yVP. It's for a different theme but the same concept.2. Unfortunately, ThemeForest isn' ... Eva Jansssen WPbakery | portfolio elementClosed   Berk - Minimal Portfolio WordPress Theme   Updated December 19, 2019 at 10:19am   2 Most recent comment from Jelly Theme:Hello,Unfortunately, Jellythemes' Portfolio element https://tppr.me/QH5pW doesn't have such functionality.  However please check WPBakery's Post Masonry Grid or similar element. Ple ... Eva Jansssen How to add works content to pageClosed   Berk - Minimal Portfolio WordPress Theme   Updated December 18, 2019 at 4:28pm   6 Most recent comment from Jelly Theme:Great! Please create a new ticket if you need our help in anything else. Bernat Carceller Boken ThemeClosed   Sonorama - Onepage Music Template   Updated December 18, 2019 at 10:51am   10 Most recent comment from Jelly Theme:I cannot login to your website: Nombre de usuario desconocido. Compruébalo de nuevo o inténtalo con tu dirección de correo electrónico.Could you check? Tarah70 Need help if possible!Closed   Elixir - Restaurant HTML Responsive Template   Updated December 18, 2019 at 10:46am   2 Most recent comment from Jelly Theme:Hello,Unfortunately, we cannot provide customizations as part of Support Subscription. Please contact developers on http://studio.envato.com/ or similar website.