Public Tickets
kenalderton
1) Video doesn't autoplay on mobile devices 2) The view album section doesn't display album on single page previewClosed
Muziq - Music Band & Musician Template
Updated May 4, 2020 at 9:37am
3
Most recent comment from SimDaSilAlv:I'd like to know how did you solve the Discography issue (in Soundlab theme). When you clic "view album" nothing happens, even though I have the discs folder in my template.
Katelun Brewster
theme's demo content not available after purchasingClosed
EPIC - Responsive Multi-Purpose Theme
Updated April 29, 2020 at 8:59am
7
Most recent comment from Jelly Theme:Glad to help!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the ...
Bojo Klaff
Wrong ThemeClosed
Rebirth - Freelance & Agency Portfolio WordPress Theme
Updated April 28, 2020 at 8:53am
2
Most recent comment from Jelly Theme:Hello,Could you send us links to both themes?
Bhaskar
SliderClosed
Soundlab - Music Band & Musician Template
Updated April 24, 2020 at 9:16am
2
Most recent comment from Jelly Theme:Hello,Please follow this guide: https://www.freecodecamp.org/news/a-guide-to-responsive-images-with-ready-to-use-templates-c400bd65c433/
bdavisdesigns
Theme options are not showing in adminClosed
EPIC - Responsive Multipurpose Template
Updated April 24, 2020 at 9:11am
6
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Alex
Layout Problem with SSLClosed
Elixir - Restaurant WordPress Theme
Updated April 20, 2020 at 9:09am
3
Most recent comment from Jelly Theme:Hello,We are very sorry for the inconvenience and glad that you've managed to fix this yourself. Please create a new ticket if you need our help in anything else.
Neyret
Demo import problemClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 20, 2020 at 9:02am
7
Most recent comment from Jelly Theme:Pleas add this code to Appearance > Customize > Additional CSS or at the end of style.css:
.info-album .buyalbum { display: none !important; } .info-album .links { margin-top: 27px; }
Create a new ...
guihermes
menu barClosed
Elixir - Restaurant WordPress Theme
Updated April 16, 2020 at 4:59pm
6
Most recent comment from Jelly Theme:Please add this code to Appearance > Customize > Additional CSS:
#header { height: 183px; }
@media only screen and (max-width: 1024px){ #header { height: 106px !important; } }
.navbar-nav { top: 37%; ...
Roy Mandersloot
No slider optionsClosed
Murdock - Barbershop & Hair Salon WordPress Theme
Updated April 16, 2020 at 9:01am
4
Most recent comment from Jelly Theme:1. Please go to Child Page > select Parent: Home https://tppr.me/VfybN2. Go to Child Page > click on Screen Options > Enable Slug https://tppr.me/poRrM. Now you can use it in Menu: https://tppr.me ...
David Cooper
Getting StartedClosed
Sonorama - Music Band & Musician WordPress Theme
Updated April 15, 2020 at 7:52am
16
Most recent comment from Jelly Theme:Perfect!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme ...
Jeffrey Schofield
installationClosed
Shoot - Fullscreen Photography HTML Template
Updated April 10, 2020 at 8:50am
9
Most recent comment from Jelly Theme:that link to the demo images doesn't workIf you are referring to /images/demo, please go to template_folder_intallation/images/demo. All images are there. If you are referring to something else ...
Daniel antivilo
Visual Editor not workingClosed
Elixir - Restaurant WordPress Theme
Updated April 8, 2020 at 9:15am
4
Most recent comment from Jelly Theme:Great!
I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.
P.S. I would appreciate if you could please rate the Theme a ...
Sean William Lowrie
Theme BuilderClosed
Sonorama - Onepage Music Template
Updated April 7, 2020 at 6:01pm
2
Most recent comment from Jelly Theme:Hello,Please download the latest version from the attachment.
Fran
Import demo and pluginsClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 7, 2020 at 8:37am
5
Most recent comment from Jelly Theme:1. I think this is because of Lazy Loading functionality. Dezibel doesn't know that you are using one so it uses the page height without image heights included.2. Please use this or similar plugi ...
Livefromthe201
wp Bakery not up to dateClosed
Dezibel - Music Band & Musician WordPress Theme
Updated April 2, 2020 at 8:21am
2
Most recent comment from Jelly Theme:Hello,Please download the latest version of WPBakery Page Builder from the attachment.Before updating it please go to wp-admin > Plugins > WPBakery > Deactivate > Delete. Now you can install new versi ...